Meet Bert Kolz, president of Black Wolf Group and overseer for eight TWO MEN AND A TRUCK® franchises across three states. Having a diverse professional background prior to joining TWO MEN AND A TRUCK® has been integral to Bert’s successful transition into his role as president of Black Wolf Group.
After working in corporate America for 25 years and gaining experience in finance, marketing, and general business, Bert began working for the Black Wolf Group, a private firm which owns several TWO MEN AND A TRUCK® franchises. He has worked for well-known companies such as Arthur Anderson, Rust-Oleum, Ben Franklin Retail Stores, Lands’ End, and Grainger. TWO MEN AND A TRUCK® caught Bert’s attention when he learned the company is an industry leader and the Core Values closely match his own.
Successful businesses or, in this case, franchises, often have recipes for success or key factors which come into play. To run a successful operating unit Bert’s philosophy is simple: hire good people; provide superior customer service; and utilize the tremendous amount of resources already available within the franchise system.
Many franchises have defining moments within their history which led to their success. This defining moment isn’t really a “moment” for Bert, but instead a defining attitude. He describes this attitude as his franchisees’ willingness to accept the risk of expansion, embrace change, and accept the TWO MEN AND A TRUCK® vision. This defining attitude has proved to be an excellent contribution for Bert and his team. Black Wolf Group has seven general managers running his franchise territories and all of them started as movers and drivers for TWO MEN AND A TRUCK®.
Not only does Bert have the right attitude but he also believes in firmly promoting within the company and giving others fantastic TWO MEN AND A TRUCK® opportunities. When asked about the reason behind these beliefs he said:
“TWO MEN AND A TRUCK® has the best trained and most customer-focused employees in the moving industry, we only need to look within the system to find the best employees.”
Black Wolf Group currently owns 11 TWO MEN AND A TRUCK® franchises. Within the next five years, Burt and his team hope to maintain double-digit sales growth at each of their TWO MEN AND A TRUCK® locations, adding both trucks and jobs to the system while taking market share from competitors. Which is certainly attainable for the group!
Bert’s success in overseeing multiple franchises has led others to wonder what’s key to his success. His advice to future franchisees “Take care of the customer and the rest will take care of itself.”
For information on starting your own TWO MEN AND A TRUCK® franchise location and to access performance information which is available to prospective owners click here.