Tulsa, Okla., Franchisee Justin Tangeman began his journey with TWO MEN AND A TRUCK® as a driver and after many years of hard work and dedication to the brand, is now a TWO MEN AND A TRUCK® franchisee. Justin still loves the fact that his day at work is always different and now as franchisee, he is routinely faced with business decisions and management duties that require quick thinking and full attention.
Justin always had the goal of owning a business in mind and realized he wanted to become more involved with TWO MEN AND A TRUCK® after he became a manager. While in this management role, Justin began to understand how great this organization is and what a special franchise system he was already part of. Once he recognized how closely his beliefs aligned with the TWO MEN AND A TRUCK® Core Values, he knew continuing to work here would be a great fit for him.
Justin found his calling early in his career, although he said there wasn’t one deciding factor, rather a collection of experiences as a driver and manager. These experiences showed him TWO MEN AND A TRUCK® would be a great company to be a part of.
Successful franchises seem to have key factors to their accomplishments. Justin attributes his key factor to surrounding himself with honest employees that want to make the business great. The success of a franchise starts with building the best team possible and keeping the team motivated and happy. With a 96% referral rate, this motivated team strives to exceed their customer’s expectations with every move and their everyone is taking notice.
“Happy customers and employees are crucial to maintaining the reputation as the best moving company in town,” he said. “I am a believer that if you have both of those you will always be successful. Of course, we have many other goals we wish to achieve in the next five years, however none of them will be possible without happy customers and happy employees.”
With a 26.9 percent year-to-date revenue increase, providing exceptional customer service has proved to work out great for Justin and his franchise. “Never tell a customer no,” said Justin. “Make every reasonable effort to service as many customers as possible, otherwise your competitor will get the job.”
Justin’s story of hard work and moving up within the company is refreshing and something many franchises within the TWO MEN AND A TRUCK® system are starting to promote. TWO MEN AND A TRUCK® employees are faithful to the brand and live the Core Values day in, and day out.
Like what you hear about the TWO MEN AND A TRUCK® system? Be sure and check out twomenandatruckfranchising.com for franchise opportunities.