At the close of this year’s second quarter, numerous milestones were achieved and records broken — we couldn’t be more proud of our system! All of these achievements would not be reached without the incredible TWO MEN AND A TRUCK® employees and franchisees throughout the country. As the biggest franchised moving company in the United States, TWO MEN AND A TRUCK® continues to remember where they came from and how they can improve as a system.
Welcome to Pasadena!
Thursday, June 11, was a spectacular day for our brand.
We opened our second corporate-owned franchise in Pasadena, Calif. Our first corporate-owned franchise is located in Lansing, Mich. Opening a corporate hub on the west coast was instrumental for our company’s future success. There are multiple TWO MEN AND A TRUCK® franchises in California, and having a location in Pasadena has opened the door to many additional opportunities for us. As TWO MEN AND A TRUCK® continues to expand throughout California and the entire West Coast, the Pasadena location will serve a significant role as the hub of our system in the West.
June was an astounding month for our system. For the first time ever, we conducted more than 50,000 moves in one month. This record-breaking month was a true testament to the hard work and dedication of our system, and puts us well on our way to 5.5 million moves over the course of the company’s existence.
The second quarter takes place in the heat of busy move season. Our employees put in extra time working late evenings, weekends, and sometimes holidays to serve our customers.
“The demand for our brand, and our reputation for customer service continues to propel us to record success. We are proud of our system and we’re thankful to our loyal customers for trusting us to help move them forward,” said CFO Jeff Wesley.
Overachieving system standards
Our commitment is to continuously strive to exceed our customers’ expectations in value and high standards of satisfaction. In April, May, and June, we had many franchises who did just that. Collectively, we had almost 20 percent of franchises have at least one month of perfect referrals for the second quarter.
Two franchises went above and beyond and ended second quarter with a 100 percent referral rating for three consecutive months. This means, two U.S. franchises had 100 percent of their customers say they would refer TWO MEN AND A TRUCK® to their friends and family.
Congratulations to TWO MEN AND A TRUCK® Boston and TWO MEN AND A TRUCK® Delaware South on your effort to continuously exceed your customers’ expectations!
We hit two remarkable milestones in June, and have enjoyed watching TWO MEN AND A TRUCK® continue its growth before our very own eyes. Everything ties back to our employees. It may be a bit bold, but we truly believe we have the most hardworking, professional staff. Whether you come in contact with a mover, driver, customer service representative, manager, franchisee, or employee at the corporate office, these are the people that continue making our gears spin, in turn making our brand so successful.
Franchising is extremely rewarding. If you’re interested in franchising with us, please visit twomenandatruckfranchising.com! TWO MEN AND A TRUCK® is the first and largest franchise moving company in the United States. Join the TWO MEN AND A TRUCK® team to be part of something bigger.