Working her way up from stay-at-home mom to franchisee

After 17 years of being a stay-at-home mom, Karen Miller made the exciting decision to begin her journey with TWO MEN AND A TRUCK®. Karen started out at the Lansing, Mich., franchise location as a part-time data entry assistant before moving into an accounting assistant position, and then transitioning into the role of office manager. Shortly after, she worked her way up to accounting support team lead at the corporate office. After spending nearly nine years in the system and realizing the passion she had for the franchise life, she opened her very own TWO MEN AND A TRUCK® franchise in Norfolk, Va., April 2015. KarenMillerHS

What is the biggest difference between your role at corporate and life as a franchise owner? You ultimately get to see the “big picture”. You realize all of the hard work and effort that gets put into every position verses when I was only a part of the accounting department at corporate … and it’s very fulfilling. You see that you truly have to be a team who strives toward the same goal, working as one. Seeing your employees grow and showing core values such as “be your best and have fun” on a daily basis is a very rewarding feeling as a franchise owner.

Has there been a particularly memorable or most enjoyable moment as a franchisee thus far? I would say to watch an employee that is struggling and then, all of a sudden the lights seem to come on and they turn into a fantastic employee. Getting to see their appreciation for you giving them the opportunity to improve is a really good feeling in the end.

How do you balance being a newer franchise owner, wife, mother, and grandmother?  I find it hard to balance at times. My children are in Michigan and South Carolina. Although I am away from my children and grandchildren, we still talk constantly and we Facetime. Fortunately my family is very supportive! I am also very lucky to have a great general manager and reliable office staff that allow me to leave for a short period of time and I still know that everything will run smoothly when I’m gone.

What is one piece of advice you’d share with someone thinking about becoming a franchisee? I would have to say “go for it”! It’s a great company and the support from the corporate office makes it so much easier. They want you to succeed as much as you want to succeed!!

Karen Miller Family Photo

Visit to learn more about franchising opportunities. TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us move your career forward. Consider investing in us and becoming a franchisee today!

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