The importance of aligning personal values when franchising

Written by Jessy Howe

TWO MEN AND A TRUCK - align your core values when franchising

Deciding to franchise is a big decision. Deciding who to franchise with is an even bigger decision. The number of people considering franchising as a viable solution to starting a business continues to increase. The foundation is built, the brand is established, you’re provided valuable start-up support, and business planning sessions. Now, it’s time to find out if your values align with the franchisors.

Take a moment to reflect on what is important to you in your personal life and in business. You may already have a strong established set of values you live by. Create a mission statement around these or simply write them out in a list. Challenge yourself by asking what values you would build your ideal business upon.

As you begin to researching franchising opportunities, keep this list in mind and use it to compare your values to theirs. Finding a franchisor that shares your values not only indicates the culture will be one that allows you to thrive, but assures you will be supported throughout the entire company.

At TWO MEN AND A TRUCK® we worked hard to capture the vision and focus of the company in our mission statement as it is the framework of who we are. As for our core values, they are so much more than words on paper. They are part of what each franchisee and team member embodies and believes in.

TWO MEN AND A TRUCK® mission statement:

To continuously strive to exceed our customers’ expectations in value and high standard of satisfaction.

TWO MEN AND A TRUCK® core values:

Integrity: To always conduct oneself with honesty and fairness.

Give back to the community: To serve those in need and make our local community a better place.

THE GRANDMA RULE®: To treat everyone the way you would want your Grandma treated.

Care: To have compassion for family, customers, co-workers and community.

Inclusion: To welcome people from all backgrounds in the workplace and the community.

Be your best and have fun: To be your best professionally and personally while enjoying life and having fun.

At TWO MEN AND A TRUCK® we want our partnership with franchisees to be mutually beneficial and long-term. Our goal is to partner with individuals who will be pleased with their decision in becoming a part of this system, year after year, and looking toward the prosperous and rewarding future.

If you feel like you’re the perfect fit and are interested in franchising with us, visit to learn more about available opportunities. TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us move your career forward. Consider investing in us and becoming a franchisee today!

Franchise Business Review survey results show high TWO MEN AND A TRUCK® franchisee satisfaction

Written by Hannah Conlin

Franchise Business Review

Franchise Business Review (FBR) is the most respected source of independent franchise information, highlighting today’s top franchise opportunities — based exclusively on the ratings and reviews from thousands of franchise owners. As 2015 came to a close, we asked our franchisees to complete the survey, which provides an opportunity to provide honest feedback about the past year and share their opinions and ideas.

As it has been illustrated many times, the survey results show TWO MEN AND A TRUCK® as a dominant force against other franchise brands in the industry. FBR denotes that an average franchise system equivalent to the size of TWO MEN AND A TRUCK® would obtain a 60 to 65 percent ranking in the 37 different categories franchisees were asked to rate. These categories included communication, innovation, effective technology, continued support, whether the franchisee would do it all over again, and more.

Based on this year’s survey results, TWO MEN AND A TRUCK® scored well above the 60 to 65 percentile in 36 of the 37 categories. The results from those who responded show 88 percent of franchisees enjoy being involved in the system, and nearly 90 percent would join the TWO MEN AND A TRUCK® family again.

Although TWO MEN AND A TRUCK® continues to excel above its competitors within the franchising industry, the results did note areas for continued improvement.

“We are so proud of our overall results and being a leading franchise system. Our scores compared to the franchise industry benchmark are very strong,” said TWO MEN AND A TRUCK® President Randy Shacka. “We grew in key areas and overall progress is being made, but there is always room for improvement. We are always learning and developing our brand as we Move People Forward”

With more than 10 consecutive years on the FBR’s top franchise list, we look forward to receiving the survey results each year to continue growing and implementing new ways to improve our system.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit to learn more about franchising opportunities.

Giving back, not for recognition , but because it’s the right thing to do

Written by Jessy Howe

TWO MEN AND A TRUCK- Crisis Assistance Ministry

TWO MEN AND A TRUCK® Charlotte gifting a truck to long-time partner Crisis Assistance Ministry.

Giving back to the community holds a special place in our hearts. So much, it is a core value that each and every employee lives out on a daily basis in the communities in which we live and work. Although long before it was formalized as a core value, after our founder Mary Ellen Sheets’ first year in business, she donated her profits to 10 different area charities.

Across the TWO MEN AND A TRUCK® system, our franchises also go the extra mile to ensure their communities are thought of. TWO MEN AND A TRUCK® Charlotte, N.C., marketing coordinator Monika Markley believes if you have the ability to help, you should. The team is heavily involved in the Charlotte community primarily with non-profit projects where they can utilize their strengths — trucks and labor. Recently, they announced they would be offering free moving services to all Habitat for Humanity new homeowners.

“If we can offer these services to the people who are doing good in the community for free, it allows them to focus more dollars and more time on their mission,” says Markley.

Supporting the community is a year-long effort and truly takes the work of the entire team to make it happen. Throughout the spring, the Charlotte location goes above and beyond with their participation in TWO MEN AND A TRUCK®’s company-wide cause program, Movers for Moms®, collecting essential care items to deliver to women’s and family shelters near Mother’s Day. In 2015 they had roughly 30 collection partners and ended up with 3,000 essential care items to deliver to shelters in their community. Their goal is to exceed these numbers in 2016.

Come October you will find pink boxes filling the franchise. A portion of the sales are donated to a breast cancer support group, the Carolina Breast Friends, to support and increase awareness of Breast Cancer Awareness month. By the time December arrives, the team is keeping busy with the Salvation Army Angel Tree program, an initiative with more than 12,000 children whose families are in need of assistance to provide Christmas gifts during the holiday season.

“With only two small box trucks and enough gifts for 12,000 children, the Salvation Army needed a way to help with the collections,” explained Markley. “We were able to provide trucks during their big weekend push to collect the toys. We were also able to run pick-ups for their corporate partners, picking up a couple hundred bags of toys at a time from companies like Wells Fargo and GM Financial.”

In January 2016, TWO MEN AND A TRUCK® Charlotte was honored with the Extra Mile Award on behalf of Salvation Army of Greater Charlotte for their work with the Angel Tree program.

“During their volunteer appreciation luncheon, they recognized a few individuals and businesses that have been instrumental for the drive’s success,” said Markley. “It was a total shock for us to be included in this group.”

Prior to this honor, they also received the 2015 Outstanding Philanthropic Small Business Award from the Association of Fundraising Professionals, which they were nominated for by Community School of the Arts, a longtime charity partner. The franchise stores extra keyboards, violins, and pianos in their warehouse for the organization and frequently transports the items throughout the year for concerts and events.

“They nominated us in May and we found out in August that we had won! There was a

TWO MEN AND A TRUCK S.C. water delivery

TWO MEN AND A TRUCK® Charlotte coordinating trucks for water delivery to Columbia, S.C. flood victims.

luncheon in November with over 700 charities and philanthropists in attendance,” said Markley. “To be recognized alongside Bank of America and other big names in the nonprofit world for the work that we do was very humbling.”

While the recognition is certainly appreciated, it is far from the reason the volunteer efforts are done. More often than not, it is done without hesitation. With the flooding that occurred in Columbia, S.C., in October 2015, the team was already prepared to step in and help. They were able to partner with a local radio station to collect bottled water for those who were affected. Markley remembers there being so much water, the truck wouldn’t move due to the weight. They ended up sending three trucks in total to Columbia to deliver the bottles of water.

“It just feels good knowing you helped someone,” said Markley.

Time and time again, we feel blessed to have a strong franchise system and the team members who genuinely care for their communities and pour their hearts into supporting them.


To learn more about our community service efforts and cause programs, please visit our community service page. TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! If you are interested in franchising, please visit our franchising opportunities for more information. For more helpful tips and information on moving services, subscribe to our blog and like us on Facebook.

Partners in marriage and business, how one couple is making it work

Written by Jessy Howe
TWO MEN AND A TRUCK Franchisee Jonathon and Karen Crain
The thought of being in business with your spouse is enough to scare some away, but for TWO MEN AND A TRUCK® Multi-Unit Franchisee Jonathan Crain and his wife, Karen, the support and understanding from the experience far outweighs any negatives.

Karen and Jonathan met through mutual friends and quickly became inseparable. Karen sold the salon she owned and began working alongside Jonathan as the marketing manager at the Lakeland, Fla., location in 2010. Fast forward to 2016, and the happy couple is now experiencing great business growth. Between the Kissimmee and Lakeland franchises, they completed more than 3,500 moves in 2015 bringing in nearly $2.8 million in revenue. To top that off, they are expecting their first child!

Q: How did the two of you meet?

Jonathan: Karen managed a high-end salon and spa in Winter Springs, Fla., while I was in college at the University of Central Florida. Two of my female roommates worked for Karen at the spa. Unknowingly, Karen and I had both expressed interest in the other to friends. I said flippantly when I first met Karen, “I’m going to marry that girl one day.” Everyone laughed and said she was way out of my league. We had dated other people for a few years and happened to both get out of relationships at the same time. The timing was right and we began dating. We immediately fell head over heels in love and spent every moment of the next several years together.

Q: How long have you been married?

Jonathan: Karen was very patient while I opened the Lakeland franchise and pushed marriage down the road. She eventually sold the salon she owned in 2010 and began to work in the office with me. I proposed in 2011 after we had lived together for six years. We were married in November of 2013, and are now expecting our first child in June of this year, a little girl.

Q: Although no day is the same, describe a typical day at each of your jobs.

Jonathan: Our days are very different. We don’t always work the same schedule. Sometimes we ride into work together and sometimes we don’t. Our offices are on opposite sides of the building, so we don’t see each other much unless we need something. I take meetings and solve problems all day. Karen handles receivables and payables and QuickBooks. Karen also helps manage the customer service representatives. 

Karen: When I first started working with Jonathan my desk was in his office. That lasted about three months and eventually I needed my own space.

Q: How do you balance your work life and personal life?

Karen and Jonathan: “Work hard, play hard” was our motto for many years. With a baby on the way, the motto is now “work hard, relax hard.”

Q: What is the best part of having your significant other at work?

Karen: The best part about working with Jonathan is I can come to him with any issue, and he always has the best solutions.

Jonathan: The best part of having Karen at work is she helps keep me calm when major problems are happening. It’s kind of nice to go home after a bad day and for your spouse to completely understand what you’ve been through. Not many spouses REALLY understand what their spouse goes through on a daily basis.

Q: What advice would you share to others about being in business with their spouses?TWO MEN AND A TRUCK Franchisee Jonathon and Karen Crain

Jonathan: BE RESPECTFUL! That’s probably the best advice for marriage and working together.

Karen: Treat each other with respect, especially at work and in front of co-workers. If you have a disagreement about something, work it out privately. Also, try to have fun and lift the other person up if they are having a bad day. There are many times throughout the day that we take a break and just joke around together. I think it relieves a lot of stress.

Q: Are there any special plans for Valentine’s Day?

Karen and Jonathan: Valentine’s Day for us usually involves really great food. We either make plans for a great restaurant or stay in and make a gourmet meal together.

With a foundation as strong as this, Karen and Jonathan embody what it means to be the “Movers Who Care®” and are an excellent example successfully being in business with the one you love.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit to learn more about franchising opportunities.