The momentum of a record-breaking 2015 has continued throughout Q1 at TWO MEN AND A TRUCK® as we celebrate 60 consecutive months of record growth and focus on the second quarter.
During the first quarter of the year, we achieved a 7.64 percent increase in growth compared to this time frame in 2015. Locations in South Carolina also experienced tremendous growth, boasting a 22.66 percent increase in revenue at the end of March. We are proud to have opened three new locations in California, which led to 56 percent growth in the state; two locations open in Virginia; one location in Ohio; and one location in Texas. Franchisees also opened secondary offices in Michigan, Florida, and California.
Opening a new office each week in Q1 made our fourth annual Career Move Month more important than ever. This month-long hiring initiative is geared to help locations nationwide prepare for the busy summer months and concluded with record numbers. In the month of March, we welcomed 1,207 new team members! Locations across the country received a total of 9,814 applications, a 16 percent growth from Career Move Month 2015.
President Randy Shacka says a big factor in the brand’s consistent growth is the commitment to all levels of staff. The employee count at Home Office surpassed 200 in Q1, further adding support for the entire franchise system on a national level.
“Not many brands can claim this kind of success, and it’s a testament to the fact that TWO MEN AND A TRUCK® is a brand that embraces our franchisees and employees, empowering them to grow with the company,” Shacka said. “Quarter after quarter, we have consistently surpassed our goals by focusing on solidifying and investing in our support and infrastructure and on constantly improving our customer service, which will continue to be our focus for the rest of this year and beyond.”
As we continue to expand, internal adjustments were also made in early 2016 to assist in moving even more customers forward. We expanded our customer relationship center, moving to a new building allowing for growth and enabling us to better serve our customers, especially those looking for moving services after traditional office hours.
Keeping customers at the forefront of all we do year after year, has allowed our customer service scores to remain strong and at a record high across the entire system. This year’s first quarter was no exception — from January through March, 21 franchises maintained a 100 percent referral rating.
“This was an important quarter for TWO MEN AND A TRUCK®. In late February, we had the pleasure of welcoming more than 500 franchisees, managers, and vendors to our company’s annual meeting to discuss best practices for the brand. They left feeling reenergized and more motivated than ever to make the rest of 2016 just as momentous as the first three months of the year,” said Jeff Wesley, Chief Executive Officer of TWO MEN AND A TRUCK®. “Our motivation to build upon this success during the second quarter is high as we look to constantly grow and serve our loyal customers.”
TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.