Written by Jessy Howe
It’s the most wonderful time of the year – moving season! At TWO MEN AND A TRUCK® we are in the middle of moving season and beginning to prepare for the busiest moving weekend of the year.
With the momentum of a record-breaking 2015 continuing throughout Q1, we are anticipating this to be the most successful “busiest move weekend” yet. On June 25 – 26, the company is projected to complete more than 5,400 moves across the country, equating to about three moves per minute during business hours. In 2015, a total of 5,037 moves were completed during the busiest move weekend.
More than 330 franchises across the country are up for this challenge and are preparing early to accommodate the record number of customers being moved during the short time frame. With more than 5,400 moves taking place, franchises can expect to complete roughly 21 moves each.
For TWO MEN AND A TRUCK® Boise, nearly 40 moves are projected to take place, a significant increase from the 24 moves they completed last year. General Manager Chris Jones is preparing his team well in advance for this heavy increase in volume.
“We have increased our fleet of trucks, purchased extra packing and moving equipment, and have professionally trained additional employees to ensure everything runs smooth,” said Jones. “Our goal is to maintain our high quality and ensure our customers continue to get the full TWO MEN AND A TRUCK® experience on move day.”
Mississippi Multi-unit Franchisee Michael Sham has outfitted rentals needed in addition to his regular fleet to accommodate nearly 20 moves, six of which are long-distance moves.
“We have ordered additional equipment and supplies for this weekend to ensure that we have everything we need to handle every job,” said Sham. “We have brought on all summer help and trained them thoroughly so that every customer gets the proper TWO MEN AND A TRUCK® experience.”
In Charlotte, N.C., the franchise is arranging for up to 24 trucks to be booked for moves, compared to 20 trucks they had running in 2015.
“We will approach this weekend like we do every other one, with preparation and communication,” said Charlotte Marketing Coordinator Monika Markley. “We have been working really hard this year on recruiting great frontline talent and making sure we are fully staffed to meet our sales goals. Our operations team has been diligently training our new hires as well as bringing our current movers through refresher courses so that everyone is on the same page.”
With frontline teams completing training, locations have been communicating with their customers and providing tips to ensure a smooth transition.
“Customers should always review the estimate the customer service representative sends them and double check for things such as spelling errors in address names or any omissions or changes in the items that will be moved,” said Markley.
Additionally, Markley emphasizes the importance of having adequate parking for the truck near the entrance and ensuring walkways are clear to avoid trip hazards.
And most importantly, if you know you’re moving soon, call us!
“Calling in advance helps you and really helps us! Even if you don’t know the exact day of your move, calling early and giving us an idea makes things easier,” said Jones. “This helps us prepare the resources needed and allows an opportunity to create options to fit the needs of your move. We seem to always fill our schedule on this weekend, so call early and save your spot.”
TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.