Written by Katie Peterson
One of the most rewarding core values we live by here at TWO MEN AND A TRUCK® is THE GRANDMA RULE ®, which is to treat everyone the way you would want your grandma to be treated. This rule was inspired by our very own TWO MEN AND A TRUCK® grandma, Grandma Eb, who was the company’s cheerleader even before it had a name. In honor of Grandparent’s Month, we are highlighting all the great things TWO MEN AND A TRUCK® does for our senior customers, and how we live out THE GRANDMA RULE® every day.
It is very important for us to exceed our customers’ expectations no matter who they are, but we also know the importance of taking extra care with our senior customers. Many times, seniors have been living in the same home for decades, and moving them not only includes their boxes, but the 40 years (or more) of memories they’ve built. Our more than 350 franchises consider and approach this challenge head-on with creative and careful solutions.
Senior Sensitivity programs:
Many of our franchises have training programs in place to ensure our movers are able to move seniors without a hitch. Although the moving process can be a stressful change after so many years in a residence, our team has all the tools necessary to make the experience a positive one. Educating our teams on the best practices of these sometimes sensitive moves contributes to our mission of moving customers forward, while exceeding their expectations. A few important aspects of our training programs include:
- Education about how to interact with senior residents.
- Information about the stages of dementia and the common signs and stages of aging.
- Methods of working through tragic or traumatic moving situations.
As the Movers Who Care, our teams are experts in moving into senior communities and are well aware of rules and regulations of the facilities. This knowledge allows for the moving process to be stress-free on the resident, family, and facility staff.
At TWO MEN AND A TRUCK® we value our customers and love showing them our appreciation for choosing the “Movers Who Care®” for their moving needs. To emphasize our commitment, offering a senior discount is something many of our franchises across the country implement.
Caring and careful disposition:
Moving is so much more than picking up and putting down item. Moving out of a long-time home means leaving behind a place that was influential in making a lifetime of memories with family and friends. We understand the skills needed and extra care that should be taken when it comes to these types of moves. More importantly, we know the compassion and caring disposition it takes to move people out of their old home and into a new one. Part of living out THE GRANDMA RULE® involves being understanding, patient, and organized, just as you would want someone to treat your grandma.
Because of our commitment to this core value, we excel in helping move seniors comfortably, as well as six million valued customers who have moved with us. We take pride in our ability to provide great service and exceed our customer’s expectations every day.
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward!