-Written by Erik Sargent
All across the TWO MEN AND A TRUCK® system, there are standout franchisees leading the way by following our company core values with a heavy emphasis on customer service, which helps keep our brand strong and continuously growing.
As a prime example of moving his career forward, Franchisee Joseph South has been with TWO MEN AND A TRUCK® for nearly a decade.
He currently runs the Baton Rouge, La., franchise, and has worked in the system for nearly nine years, developing a solid career and footing in the states of Alabama, Louisiana, and Texas. Baton Rouge has posted some solid numbers as of late, most recently a 98.84% referral rate to start the year off in 2017.
“I run the Baton Rouge location, and I’m also a partner in Lafayette (LA), Corpus Christi (TX), and Mobile (AL),” South said. “I have been a franchisee for nearly six years, but I have been in the TWO MEN AND A TRUCK® system for almost nine years.”
Time and time again, you hear people within the system speak highly of TWO MEN AND A TRUCK®’s core values. People often find a way to relate to these values, and find themselves feeling like part of the family when they join the company.
“I recognized early on that the brand was bigger than any other moving company,” South said. “Our values were similar, and I decided to take a leap of faith, and I’m really happy that I did.”
One of the first things South pointed out about his favorite aspects of TWO MEN AND A TRUCK® was the help and comradery offered by his fellow franchisees. South noted that at any time, he can call another franchisee on an issue and find instant help, because they have most likely encountered the same thing.
He also noted the company’s emphasis on giving back to the community, and the opportunities he’s had to help his local community.
“There are too many favorite things to list about working for TWO MEN AND A TRUCK®, honestly,” South said. “A few of my favorites are being able to give back to the community we serve, the growth we are achieving, and the core values we live by.”
As with any job, there comes challenges, but those have helped South run his locations even better.
“I think with any customer service business, you have challenges with customers and employees,” South said. “We spend a lot of time dealing with customers going through stressful times, and we ask a lot of our employees in terms of providing excellent customer service. Finding the right balance is the most challenging part.”
Moving forward as a franchisee, there will always be new obstacles and changes to adapt to as the market continues to change, and as TWO MEN AND A TRUCK® continues to evolve as company. South is ready for all of the hard work that lies ahead for 2017, and his goals for himself and his franchises are simple.
“I want to continue to strive for excellence with growth and customer service,” said South.
Across the board, TWO MEN AND A TRUCK® has continued its outstanding growth within the franchise system, and the numbers speak for themselves.
Our year-over-year growth rate is currently 9.47%, with an impressive 69 consecutive months of growth. The current number of system employees is a shade under 6,000, and there are 2,628 trucks currently on the road, showing the TWO MEN AND A TRUCK® brand is stronger than ever.
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.