-Written by Erik Sargent
As the “Movers Who Care®”, it’s important to us here at TWO MEN AND A TRUCK® to stay at the forefront of moving innovation, focusing on delivering the best possible customer service and moving options for our customers.
In early May, we introduced our new, cost-effective long-distance moving service, Value Flex®. Value Flex® provides the same outstanding customer service we have built our brand around, but with flexible pricing and delivery options to move customers anywhere they need to go across the United States.
“After years of collaboration, communication, and hard work, it is exciting to see the launch of Value Flex®,” said TWO MEN AND A TRUCK® CEO Jeff Wesley. “Customers have continued to look at our brand for interstate moves, and now we have yet another new, innovative, and collaborative model to move customers with highest levels of service at a lower price. This rollout is a tribute to all of our locations and their hard work — this would not have been possible without our continued success and dedication to customer service. This is yet another option to capture future market share for our system, and leverage our franchise teams and fleets to enhance new ways to service customers that love our brand and are frustrated with traditional van lines.”
Value Flex® is a long-distance service that’s been requested from customers for some time. They were looking for a reputable moving company to move their belongings long-distance at a more affordable price than the expedited service TWO MEN AND A TRUCK® offers. They were also willing to pay a lower price if they were flexible with their move dates.
Franchises will be able to provide customers peace of mind with GPS tracking and exact delivery dates, paired with the flexible pricing options of Value Flex®, providing a win all the way around.
Value Flex® is currently available at TWO MEN AND A TRUCK® locations in Cincinnati, Atlanta, Orlando, Greensboro, Central Connecticut, Omaha, Memphis, Pasadena, Phoenix, Princeton, Salt Lake, Denver, Dallas, Minneapolis, and Lansing.
“Our team here in Orlando is very proud to be a part of the new Value Flex® service,” said TWO MEN AND A TRUCK® Orlando General Manager Ryan Wells. “We have participated in this long-distance moving service for a year now, and have seen great results from our customers. There is a large demand in our industry for affordable long-distance moving.”
Wells and the Orlando franchise began running the Value Flex® service during an initial pilot phase and have seen great results. They are excited this new service will be rolled out on a larger scale across the TWO MEN AND A TRUCK® system.
“There has always been affordable options available, but unfortunately, those options often came with poor customer service,” Wells said. “With Value Flex®, our customers are able to ship their items at a reasonable price, and still receive the excellent TWO MEN AND A TRUCK® customer service that we have always been known for in local markets.”
Value Flex® has already received outstanding reviews from customers who were able to try the service through testing periods, and it should change the way people think about long-distance moving.
Customers pointed to the convenience and customer service of the process, and also the affordability of the Value Flex® service.
“It’s cost-effective, and it’s worth it because they work so hard at being fast and efficient in what they do, and they take care of your things,” said Kelly Love, who used Value Flex® to move from Lansing, Mich., to Orange County, Fla., in October of 2016. “The container service they are doing now makes it much more affordable because long-distance moves are extremely difficult, and they are also just time consuming and very expensive. The container moves I was able to do were outstanding, you wouldn’t even know the difference between a container move and a normal long-distance move other than the cost.”
To learn more about this great new moving option, visit our Value Flex® long-distance moving page.
Interested in a franchising opportunity with TWO MEN AND A TRUCK®? Visit our franchise page to learn more about available opportunities!
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.