-Written by Erik Sargent
When you’ve been in business for over 30 years and completed over 7 million system moves like we have at TWO MEN AND A TRUCK®, it’s clear that it has been more than just luck that got us to this point.
To match our outstanding services and attention to detail on each and every move we complete, one thing has remained constant from day one until now – quality employees. It’s what makes us continue pushing forward at TWO MEN AND A TRUCK, and what has allowed us to open more than 350 franchise locations across four different countries.
Proactive and effective hiring is an absolute priority for franchisees with TWO MEN AND A TRUCK, as it allows their franchises locations to grow and expand, while building a strong team environment for the employees.
“Our recruiting and retaining of employees goes hand-in-hand with our consistent training and hiring procedures,” said Steve West, a multi-unit franchisee with locations in Maine and South Dakota. “We are a learning and forwarding-thinking franchise that prides itself on consistent and proactive reflections in all of our departments, especially our Hiring and Training Departments. We have also included early leadership and team building workshops, and this had paid off huge. When we problem solve with a common and clearly defined language of expectations, we only become stronger as a franchise.”
The emphasis on effective hiring directly translates to stronger revenue for the franchisees, and as leaders of their franchise location, they know that quality people are the brand’s strongest asset.
“H.T.R. – hiring, training, retention,” said Brian Stern, a multi-unit franchisee with locations in Maine, Massachusetts, and New Jersey. “Our greatest asset is our people. We have someone solely dedicated to getting the best of the best in the door, grooming them to be the best representatives of our brand, and going to great lengths to make sure that we are the desired company to work for in our areas. This is probably the number one reason we are always ahead of the competition.”
Franchisees use their own hiring tactics to find people in their area, but also take advantage of the resources made available by the TWO MEN AND A TRUCK Home Office support teams, which cover a wide-range of topics related to franchising.
“We have teams at Home Office dedicated to every function of human resources and hiring,” said Nathan Bocock. “Each piece of the puzzle is watched closely, and adjustments are made when needed.”
The ability for career advancement is something that franchisees are able to push to potential employees as a selling point, and it’s something a majority have experienced on their own.
According to our numbers, 75 percent of the company’s management staff started out in entry-level positions, and one-third of the company’s franchisees began in frontline positions, either as a move or a customer service representative. This kind of potential for growth that proves a position with TWO MEN AND A TRUCK isn’t just another job – it’s a career platform, and that’s something we take seriously.
“We view jobs at TWO MEN AND A TRUCK not just as a short stint, but as a path intended for building careers,” said Sara Bennett, TWO MEN AND A TRUCK’s Chief Talent Officer. “With one-third of our franchisees having started as a mover or driver, we know that hard work and sweat equity can lead to the operation of success franchise locations across the country. This goes for every level at our company.”
As the TWO MEN AND A TRUCK brand enters its busiest season of the year, the hiring tactics that each of these franchisees have implemented around the country are on display more than ever.
From those who have operated from the role of franchisee, they recommend getting this hiring started well in advance to busy season, because waiting too long can set your location back and have negative impacts.
“Recruiting and hiring is always important, and should be a primary focus all year,” said Brooke Wilson, a multi-unit franchisee with locations in Georgia and North Carolina. “Honestly, if you haven’t maintained a focus on recruiting and hiring all year – it’s too late to focus when busy season arrives.”
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.