-Written by Erik Sargent
The small-town, local feel that comes with TWO MEN AND A TRUCK is what has helped develop the brand since it began in 1985, and is a big part of what connects us with our customers.
It’s also a major part of what stands out to people looking to start their own business or career, and for Franchisee Kyle Norcutt, it’s what led to a career with TWO MEN AND A TRUCK over the last 20 years.
“I grew up in an area where I was able to see the local franchise in Grand Rapids (MI) start and grow successfully,” said Norcutt, who is a multi-unit franchisee with locations in Colorado, Michigan, and Texas. “I made some visits to other franchise locations, and I could see that success could be duplicated.”
Norcutt’s story with TWO MEN AND A TRUCK didn’t immediately start as a franchisee – in fact, it was quite the opposite.
He originally began working at one of the Grand Rapids locations for one of the original Stickmen, Jon Sorber. He realized the potential of the brand, and decided that he wanted to open his own franchise.
“It was 1997, I started my first franchise with a grade school friend of mine,” Norcutt said. “Fortunately, he had a couple years of experience in the system working with his brother a different TWO MEN AND A TRUCK location. The process back then was a little shorter and less formal, but it was still very useful. I feel some of the operational things I learned then are still relevant today when it comes to working with everyone at the franchises.”
TWO MEN AND A TRUCK was a natural fit for Norcutt, who from a young age, had gained experience in the customer service industry. These prior experiences helped mold his mindset to match the vision of TWO MEN AND A TRUCK, and helped prepare him for the role of a franchisee.
“I worked pretty hard as a kid keeping customers and employees happy by mowing up to 70 lawns per week in my neighborhood,” Norcutt said. “I learned that if you work hard and take care of people, you will be rewarded with more customers. I also learned when you have people relying on you, excuses don’t help solve problems.”
Over 20 years, Norcutt has seen just about everything there is to see as a franchise with TWO MEN AND A TRUCK, but that doesn’t mean the opportunities to learn and grow don’t still exist.
He embraces the challenge of continuing to expand his franchise locations, and continually works to empower his team to move forward in their own careers.
“The beauty of franchising is in the structure and the process that have been put into place based on past success,” Norcutt said. “Sometimes, structure and processes clash with my personality. As we grow our business, I have come to appreciate it all more and know that the structure is what makes it possible for us to empower other people to run franchises at a distance and treat them like their own.”
Being one of the earlier franchisees to join on with the TWO MEN AND A TRUCK family, Norcutt has developed friendships with other franchisees in the system over the years. Personally, he hopes to keep his franchises running smoother than ever, and wants to see the employees from his locations continue to grow, while also continuing to support the multiple communities his locations operate in.
“Our franchise group has a passion to grow people professionally,” Norcutt said. “To accomplish this, we will not only grow our currently locations, but also add new locations, which provides opportunities for all involved. We also take pride in giving back to our local communities where our franchises are located.”
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