-Written by Erik Sargent
When a company has a vast franchising network like TWO MEN AND A TRUCK®, it’s important to stay on the cutting edge of technology so they are better able to serve customers.
For franchisees, finding new and improved methods to help operations can be the difference between growth and being stagnant, and this creates need for outside vendor services that are available to franchises. One of the top preferred vendors at TWO MEN AND A TRUCK is Teletrac Navman, a fleet management software company that helps businesses who handle a large number of trucks and drivers.
Since this the bread and butter of a moving company, a partnership with a brand like Teletrac Navman made perfect sense. Their software allows TWO MEN AND A TRUCK to manage vehicles and drivers, monitoring daily dispatch and providing data reports on safety, efficiency and performance.
“By using Teletrac Navman, a franchise can quickly and easily track where a truck is to verify they have been on a job site, or how far away they are from a job site,” said James Silvers, technology implementation consultant at TWO MEN AND A TRUCK’s Home Office location in Lansing, Mich. “Utilizing the reports is key to maximizing the investment of Teletrac Navman. The software enables franchises to ensure that drivers are not wasting time on their way to a customer’s house. Also, if franchises monitor idle reports, they can ensure gas is not being wasted, which can add up savings for multiple trucks over the year.”
The service provides a new, in-depth look at what’s happening each and every day when trucks dispatch from their franchise locations.
Data like this helps franchisees make sure they are not only providing their customers with the highest level of service, but also ensures they are doing their best to save money and remain efficient with operations.
“By using Teletrac Navman to know where our trucks are, we can help ensure our crews are able to show up on time for the move,” Silvers said. “By increasing efficiencies, offices are able to make sure that moving teams have everything they need to provide customers with the best experience possible. Similarly, keeping up with maintenance on the trucks helps ensure our trucks last longer so franchises don’t have to turn away moves because a truck is down for repairs.”
Several franchises in the TWO MEN AND A TRUCK network have made use of Teletrac Navman services, and have found out how the software can help their day-to-day operations.
“GPS tracking of the trucks works out great for us,” said Chris Precht, operations manager for the TWO MEN AND A TRUCK Ann Arbor, Mich., location. “We can easily see where our trucks are and keep track of when they might be on their way to a certain customer, or if they are running behind. It also gives us the option to run reports and keep track of driving habits so we can make sure our teams are being as safe as possible.”
A big part of the benefit franchises get from using Teletrac Navman is the relationship the company has with TWO MEN AND A TRUCK’s Home Office IT department.
The positive relationship between the two allows for franchises to have a direct line of communication for any help or questions they need figured out, something the Bay City, Mich., sales team lead Patti Pula listed as a reason as to why she would recommend Teletrac Navman.
“So far, our relationship with them has been amazing. They are more than willing to help in any way they can,” Pula said. “This is the biggest reason we would recommend them – the support you get from Home Office. We have someone that we can contact at any time, and almost always we get answered immediately.”
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