-Written by Erik Sargent
On the banks of the Red Cedar River in East Lansing, Mich., TWO MEN AND A TRUCK’s top frontline team members — everyone from movers, drivers, customer service representatives, and managers — gathered to learn the latest and greatest with the company and learn how they can further advance their careers.
The 18th annual Frontline Annual Meeting, an event held at the Kellogg Center and the campus of Michigan State University, is specifically for the frontline staff of franchises from all across the country. From town hall-style gatherings to general sessions with company executives, hands-on learning labs, informational training sessions, and a fun tailgate and tour of the town – team members were treated to a week of excitement with the TWO MEN AND A TRUCK Home Office team while also learning best practices and tips to implement at their locations.
Many of these attendees are hand selected by their franchisees as people who they envision advancing at their franchises, and it wasn’t lost on anyone how important this week was and how much information was at their fingertips.
“We’re so excited to have all of you here for the next couple of days to really just learn and get away from your day-to-day operations,” said Randy Shacka, president of TWO MEN AND A TRUCK. “We are here because of you, and we’re here to help you learn and move forward. We’re here to network and to grow, to share some new experiences, and to share lessons learned. The best thing about TWO MEN AND A TRUCK and the brand is that every day, we’re all waking up and working on taking care of people.”
Learning and growth were the two main themes of this fall’s Frontline Annual Meeting, and there was a jam-packed schedule to keep attendees busy from Tuesday through Thursday afternoon.
“The main thing about coming to Frontline Annual Meeting is being able to grow as a person,” said Keion Boyde, operations manager at the Evansville, Ind., franchise. “This is my fourth time at the event, and every time I come here, I grow and I’m able to take back something to our location and expand our culture. I’m here for the fourth time, so I guess I’m doing something right with the information I take back.”
Frontline Annual Meeting is a good networking event for TWO MEN AND A TRUCK’s frontline teams to bounce ideas off of each other, and for new members of the event, there are always FAM veterans looking out for them.
“My first time at Frontline was last year, and I was a little nervous just not knowing anything and coming up here being a little star struck,” said Naim Gasanov, B2B manager of the St. Louis, Mo., franchise. “This year, I brought a team with me of first-timers. I’m more open now, I’m communicating, and I’m helping everybody else communicate. You can see who has been here and who hasn’t, and you can spot someone who hasn’t been here and go up to them and network.”
More than anything, Frontline Annual Meeting provides attendees with a chance to build relationships they can take with them back to their locations, and open a line of communication that helps to overall better the entire company.
“The event is a relationship builder,” Gasanov said. “You understand everything the people here are going through, and just storytelling and sitting around in the lobby, you’ll learn so much more. I think it’s a great opportunity for anybody.”
Thanks to everyone who made it to Lansing, Mich., for this year’s Frontline Annual Meeting event, and we hope to see even more of you in attendance during the Fall of 2019! Check out some photos from the event below.
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