-Written by Erik Sargent
When Dan Conlin joined the TWO MEN AND A TRUCK® family more than five years ago, it didn’t take long for him to realize where he wanted to go within the company.
After joining the Arlington, Va., franchise as a driver right out of college, Conlin quickly saw what the company had to offer to its employees, and knew this could be more than just a paycheck. He realigned his goals to ensure a future with TWO MEN AND A TRUCK – to become a franchisee one day.
“I started out as a driver fresh out of college as a way to make money while applying for jobs,” Conlin said. “That quickly changed after spending more time with the company and learning about the brand. I have found that actually having started on the frontline has given me a great understanding of what actually happens on the moves. It gave me a better perspective on how to make daily improvements while being able to connect with our frontline teams.”
This perspective propelled Conlin through the ranks of the company, and on October 17, Conlin’s goals came to fruition when he was announced as a co-franchisee for four different TWO MEN AND A TRUCK locations in New York City.
It’s a major milestone for Conlin, and is a testament to the hard work he has put in since joining the company as a driver.
“This has always been a dream of mine ever since I started working at TWO MEN AND A TRUCK,” Conlin. “The system has seen consistent growth year-over-year, so I knew it was something worth working toward and trying to achieve.”
A major part of Conlin’s development came over the last year as he completed the Mary Ellen’s Moving People Forward® Scholarship program, where he was one of the finalists.
Although he didn’t win the entire $50,000 scholarship toward opening his own location, it gave him a very detailed look at everything involved with becoming a TWO MEN AND A TRUCK franchisee, and showed the rest of the company that he had what it takes to be a leader. He was also awarded with a runner-up check to go toward a future TWO MEN AND A TRUCK location he chooses to open.
“I learned a wealth of information going through the scholarship program,” Conlin said. “The program provided a wide-range of knowledge to a variety of different aspects within the business. It really forces you to think more as an owner – not just an owner of a franchise, but as an actual business owner. I am very fortunate to have been chosen to be a part of this program with some very smart and talented people, and I would certainly recommend applying to anyone willing to take the next step in their career.”
Conlin will join on with current franchisees Martin Pollack and James Bennett as he works to operate the four New York City locations.
The experience from these veteran franchisees will prove to be a valuable resource for Conlin, and he’s already assessing what he needs to address as he steps into his new career role.
“I think the biggest challenge in transitioning to any higher level is the understanding that you need to empower your team and provide them with the tools to be successful,” Conlin said. “It’s natural to want to continue fixing the things assigned to your old role, but you need to learn to delegate effectively and not run to every fire. At the franchisee level, it is multiplied to an even higher degree.”
As Conlin settles in and starts putting his own personal touches on his new franchises, he’s focusing on improving customer care scores at all locations, providing more opportunities for his employees, and working to cut costs while following a detailed business plan for success.
With such a big city like New York, there’s a lot that goes into it, but Conlin is ready to implement his ideas and take each challenge head on. It’s the beginning of a new journey for him, but he would recommend the path to franchising to anyone looking to put in the work.
“Franchising is a tough decision and it’s really important to understand the brand before making the investment,” Conlin. “[I would recommend franchising because] TWO MEN AND A TRUCK is a wonderful brand that truly cares about their customer and the success of their franchises.”
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.