Franchisees preparing to strengthen teams with Career Move Month

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-Written by Erik Sargent

The basis of our business is providing the best moving services possible to as many customers as we can, and this starts by hiring the best staff possible at each of our franchise locations.

Our franchisees take this very seriously, and each March, the TWO MEN AND A TRUCK family embarks on our Career Move Month campaign, which is designed to bring in a wave of new hires at every level of the company as we prepare for our busiest season – summertime. Continue reading

Franchisee hopefuls prepare for $50,000 scholarship program

Written by Jessy Howe

TWO MEN AND A TRUCK Mary Ellen's Moving People Forward Scholarship Program

We believe in Moving People Forward®, personally and professionally, after all it is our core purpose. In 2014, TWO MEN AND A TRUCK® launched Mary Ellen’s Moving People Forward® scholarship program in order to provide managers an opportunity to transition into successful franchisees.

As a catalyst for system expansion, the scholarship program guides candidates through one year of extensive training, further developing their knowledge of all aspects of a franchise system. This training period requires online classes, live webinars, and working closely with the departments at Home Office on managerial assignments. The potential franchisees attend internal TWO MEN AND A TRUCK events including the fall Frontline Annual Meeting held in Lansing, Mich., as well the company’s Annual Meeting in which they co-present on important topics and system happening to attendees. The scholarship program concludes with a visit to Home Office to interview and present a comprehensive business plan to the executive team.

The scholarship winner is awarded $50,000 to go toward opening their new franchise location, in partnership with their current franchisee, who works closely with the candidate during the duration of the program. Remaining program participants are each awarded $10,000 toward the opening of their new franchise expected to open within two years.

With the excitement of recently announcing this year’s recipient, Jason Washburn, we are pleased to introduce the 2017 scholarship candidates! These individuals embody the drive and determination it takes to successfully run their own TWO MEN AND A TRUCK® location, making them ideal candidates for this type of program.

Lauren Trost – Multi-unit Marketing Manager

How long have you been a part of the TWO MEN AND A TRUCK® family? Moving People Forward Scholarship Candidate Lauren Trost

I have been the marketing manager for TWO MEN AND A TRUCK® Chicago for three years.

What has been one of the most important things you have learned during your time within the TWO MEN AND A TRUCK® system?

I think one of the most important things I have learned from TWO MEN AND A TRUCK® is “if you can dream it, you can do it.” The owners of our franchise group, Joel Trost, John Judson, and Jason Judson are very supportive and have a vested interest in the future of their employees. Their support inspires confidence and has helped me to achieve goals I would have otherwise never thought possible. In addition, the TWO MEN AND A TRUCK® system as a whole is consistently breaking records and experiencing growth while maintaining the highest level of customer service.

What are some of the aspects you think it takes to run a successful franchise?

I believe one of the most important aspects of running a successful franchise is having the right people on board. Creating a positive work environment where employees thrive and feel appreciated inspires them to provide better service to customers. Another important aspect is setting goals and implementing systems to measure performance in order for goals to be achieved.

Aside from owning your own franchise, what is one of the biggest takeaways you hope to gain from the program?

One of the biggest takeaways I hope to gain from the program is to have a better understanding of how everything works within the TWO MEN AND A TRUCK® system. I want to have a unique appreciation for every position in the company and understand exactly what each party contributes to make the company successful.

Is there any one person or multiple people who you can attribute to helping with your success?

Growing up, my dad owned a local run specialty store. Having him as an entrepreneurial role model had a huge influence on my desire to become a franchisee. My dad taught me how to treat employees well, provide exceptional customer service, and come up with innovative ideas to continuously improve a business. Without the support of him and my mom, I would not be the person I am today both in business and in life.

Robert Barnes – Operations Manager, Greenville, S.C.

How long have you been a part of the TWO MEN AND A TRUCK® family?

I have been working as the operations manager with TWO MEN AND A TRUCK® Greenville, S.C. for almost three and a half years.

What has been one of the most important things you have learned during your time within the TWO MEN AND A TRUCK® system?

I think that President Randy Shacka said it best, “get comfortable being uncomfortable.” There are many things in this business that don’t fit into a conventional playbook or a manual. You just have to keep moving forward, by learning, growing, and adapting to new experiences that happen every day. Being part of the military and learning to think “on your feet” is a given; I think this position has helped cultivate those areas in a very beneficial way that has aided me.

What are some of the aspects you think it takes to run a successful franchise?

I think care is probably the most important thing you can have for running a successful franchise. You have to care for the employees that work for you. If your employees know that you care for them then they will do their best for you in return. You need to feel confident your team can run the business in your absence, regardless of how short the notice may be. It is also imperative to give your team the time to be heard and care for their needs, as we are all human and need that day-to-day interaction with other people.

Aside from owning your own franchise, what is one of the biggest takeaways you hope to gain from the program?

I want to learn all aspects of TWO MEN AND A TRUCK®, this way I can train and teach others on some of the best practices within the system. I would like to share it with others and continue to bring like-minded individuals into such a positive, successful, ethical, and customer-centered company as TWO MEN AND A TRUCK®.

Is there any one person or multiple people who you can attribute to helping with your success?

I have been honored in life to have lots of people who have influenced me over the years. My mentors in the Army National Guard have shown me what good leadership is and how to grow, lead, and motivate people. Here at TWO MEN AND A TRUCK® Greenville, S.C., multi-unit Franchisees Bryan and Rebecca Feldman have giving me the opportunity to grow and learn. And, my parents have always been there to support me when I need it.

Eric Tremble – Location Manager, Dallas/Fort Worth, Texas

How long have you been a part of the TWO MEN AND A TRUCK® family?Moving People Forward Scholarship Candidate Eric Tremble

I have been with TWO MEN AND A TRUCK® for more than six years now, since Feb. 1, 2010.

What has been one of the most important things you have learned during your time within the TWO MEN AND A TRUCK® system?

To give everyone a chance. You never know who will be your next great employee and do big things.

What are some of the aspects you think it takes to run a successful franchise?

Good communication with customers and employees as well as consistency in policies and processes.

Aside from owning your own franchise, what is one of the biggest takeaways you hope to gain from the program?

I would like to have a better overall view of how each department affects each other. I would also like to learn more on how market share and mass marketing campaigns are constructed.

Is there any one person or multiple people who you can attribute to helping with your success?

I would have to say my original managers, Charles Gibbons and Steve Mozola, for giving me a chance to move beyond being a mover and defining what working for TWO MEN AND A TRUCK® should be. Additionally, Empire Group for continuously keeping me on the right path and giving me opportunities for growing as a manager.

 

We are excited to see such dedicated team members work to move the system forward and wish them the best of luck in the year to come!

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

From law school to launching a multi-unit operation: Nathan Berns and Matt Rose 

Written by Katie Peterson

Matt and Nathan blog pic

In the TWO MEN AND A TRUCK® franchising system we’ve seen our fair share of success stories. Franchising with us is an opportunity for so many individuals to further their careers and create growth in their lives and the lives of people around them. That’s exactly what Nathan Berns and Matt Rose have accomplished in their short time being TWO MEN AND A TRUCK® multi-unit franchisees.

Matt and Nathan’s story started back in law school at the University of Iowa, College of Law, when they sat next to each other in the same property law class. After getting to know one another they quickly realized they had a lot in common. Both Matt and Nathan grew up in small towns in the Midwest, had farming backgrounds, and best of all, found themselves with more of a passion for business than law. Soon after their initial meeting, the two became roommates and ended up meeting their future wives around the same time, making the two inseparable.

“I think Nathan and I would have been good friends no matter what, but the fact that our wives are good friends and our kids are good friends really makes us more like family,” says Matt.

The decision to become franchisees together began with Nathan convincing Matt that owning a TWO MEN AND A TRUCK® franchise was a good investment.

“After he was persuaded, we spent a considerable amount of time investigating the best territories. We searched all over the country since Matt was willing to relocate anywhere. Eventually we decided on the east coast because Matt’s wife had contacts in the area,” recalls Nathan.

Matt remembers making the decision based on the business opportunity as well as the opportunity it presented for his family.

“We decided that Maryland offered a promising business opportunity and it was a great place for my family and I to put down roots. Maryland feels like home and I am enjoying watching our vision come together,” said Matt.

When the pair opened their first franchise together in Maryland November of 2014, it was a one office, five-truck operation. In less than two years, they have expanded to four franchises and 21 trucks. The Maryland franchises have experienced rapid growth while maintaining their 96% customer satisfaction rating; this is in addition to Berns’ Cedar Rapids location growing 300% since being purchased in 2012.

Matt and Nathan remain humble and can’t take all the credit for the executive success. In March 2016, Matt’s wife, Bekah, was added to the franchise agreement. Bekah, who also graduated from the University of Iowa, College of Law in 2010 where she and Matt met, is now a franchisee for all five of the Maryland franchises. With the central role Bekah has played in the business, Matt describes the addition as absolutely necessary to formally recognize her role in the business since its launch.

“Initially, the plan was for Bekah to help the business get off the ground by helping out where necessary, but that quickly changed as the business grew so rapidly. Bekah has been an integral part of our operation from the beginning and has always been a part of any business decisions we have made,” said Matt.

As Nathan and Matt reflect, they are happy to offer their advice regarding what has contributed to their success as franchisees and as business owners in general.

“Successful organizations understand people make mistakes. We know our people can’t truly maximize their potential if they are burdened by potential mistake retribution. Most people value positive encouragement above financial reward,” said Nathan. “Praise your employees, especially during the tough times. If you think hard enough, you can find something positive to say about most situations.”

Matt agrees that there are many strategies towards business success, most of which start on the ground with their employee satisfaction and work ethic.

“When employees see their peers advancing and excelling, it drives most of our employees to improve every day. Our managers are able to better motivate and relate to their employees since the managers were in those same spots not long ago. Additionally, we make a deliberate effort to understand our employees’ situations and be compassionate,” said Matt. “We want to ensure all of our employees feel valued and respected, by taking time to get to know them and learn about their aspirations. With a job this demanding, it is very easy to focus only on areas that need improvement, overlooking all of the positive achievements happening around you. Make it a priority to celebrate the small victories, for yourself, and your team.”

With Matt, Nathan, and Bekah in the front seat, the Maryland franchises have seen enormous growth and success in a short amount of time. Their dedication is exemplary of what franchisees are able to achieve in the TWO MEN AND A TRUCK® franchise system with hard work and a passion for the brand. We look forward to seeing the growth and success that is sure to come to Maryland in the future. Congratulations, Matt and Nathan, on being our featured franchisees!

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

Congratulations 2016 Annual Meeting Frontline MVP award winner, Jarrid Watts

Written by Hannah Conlin

TWO MEN AND A TRUCK 2016 MVP Winner Jarrid Watts

Each year, the TWO MEN AND A TRUCK® Home Office seeks nominations for the Frontline MVP awards presented at the company Annual Meeting. These awards are given to two individuals who embody the core values, provide exceptional customer service, and strive to move people forward each and every day. This year’s award recipients went above and beyond these guidelines to truly epitomize the notion of a “most valuable player.”

Jarrid Watts, marketing coordinator for the Flint and Waterford, Mich., locations, began his TWO MEN AND A TRUCK® career as a mover in March of 2012. While quickly moving up within the ranks to his current position as marketing coordinator, Watts worked to balance school and his career. In addition to working more than 45 hours each week for the franchise, he attended the University of Michigan.

“These days it is hard to come by truly genuine people,” said General Manager Wayne Lake. “People that don’t believe they are entitled to anything. Instead of waiting for something great to fall in their laps, they create greatness. Jarrid exemplifies this type of person every day. He not only excels in every position he is placed in, overcomes every obstacle put in his path, but he does it with more compassion for others than I have ever witnessed.”

This compassion is something Watts lives out each and every day, and an aspect he loves about TWO MEN AND A TRUCK®, as he believes one of the brand’s most beloved core values is what sets it apart from its competitors.

“My favorite TWO MEN AND A TRUCK® core value is hands down, The Grandma Rule®,” said Watts. “To me, this rule is a blanket for all of the other core values. If every day you come in and treat every person you come in contact with as if they were your grandparent, you are destined for success. Working for TWO MEN AND A TRUCK® is first and foremost a customer service job that just so happens to require you to move furniture. The Grandma Rule®, to me, is the foundation of TWO MEN AND A TRUCK® and it is what truly sets us apart from others in the industry.”

During the summer of 2015, Watts was faced with an immense hardship, yet, he never lost his care, compassion, and commitment to TWO MEN AND A TRUCK®.

“This past June, Jarrid’s father suffered a massive stroke,” said Lake. “For weeks Jarrid spent every waking moment either at work, school, or the hospital with his father. He was then responsible for not only his father’s medical care, but also his finances. He devoted his days off to running his father to doctor appointments, and going anywhere or doing anything else his father may have needed. Never once did Jarrid complain, ask for time off, show up to work late, or give anything less than 110 percent.”

In March, Watts, accompanied by his franchise team, traveled to Austin, Texas, to attend the 2016 Annual Meeting. On the last night of the event, Watts accepted his Frontline MVP Award from Chief Executive Officer Jeff Wesley, President Randy Shacka, and Chief Operating Officer Jon Nobis. This achievement is something Watts describes as irreplaceable.

“Winning this award has been such a surreal experience,” said Watts. “I am beyond blessed to work for such great folks, meaning Franchisees Russ and Jamie Scott, as well as all of the staff at our franchises. The opportunity they have given me to grow within their organization has been something I am forever grateful for. I never in a million years would have thought to be a nominee for this award, let alone win! In regards to what it means to me I can only think of one word, irreplaceable. It is one thing for your family to say they are proud of you or you are a nice person, but this took the term ‘pat on the back’ to a whole new level.”

During his acceptance speech, Watts encouraged every TWO MEN AND A TRUCK® employee to take pride in their work, their franchise, and the entire company.

“If you are someone that is trying to advance your career at TWO MEN AND A TRUCK® there is only one word you need to remember and that is pride,” said Watts. “Take pride not only in the company you work for but take pride in your work and the outcome of your work. Whether you are a mover that takes pride in folding pads neater than anyone else on the crew, or an operations manager that takes pride in having high retention with their staff, or a marketer that takes pride in all the media hits they garnish, taking pride in your work will carry you a long way. Always try to learn and do the job above you, never settle for where you currently are because if you want to grow within the company and are willing to work for it, the opportunity will meet you where your preparation stops.”

Congratulations to Jarrid Watts! TWO MEN AND A TRUCK® is so proud of you and cannot wait to watch your continued growth and success into the future.

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us help you move forward in your career today! View all openings online at careers.twomenandatruck.com. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

 

Hiring exceptional employees and creating opportunities for career advancement

Being a TWO MEN AND A TRUCK® franchisee allows you to not only own and run a successful business, but provides the fulfilling opportunity to help establish and grow your team members’ careers. At TWO MEN AND A TRUCK® our core purpose is to move people forward. It’s not just a phrase that we post on our wall, but rather something our franchisees and teams embody and live every day. We don’t only move peoples’ belongings, we want to ensure we move our frontline staff forward, not only personally but also professionally. In fact, 75% of our managers started in frontline positions and moved into management because they were passionate about TWO MEN AND A TRUCK® and had a strong support system to encourage them along the way.

One of our leading franchise teams, the Judson group, which has locations across the country from Salt Lake City to Boston, embodies our core purpose and is continually looking for team members who have what it takes to be Move Heroes. We met with them to learn what they look for in talented employees as well as how to ensure employee retention at their franchise locations.

 judsons

Q: What type of career opportunities are available at your franchises?

A: We really have endless career opportunities at our locations across the nation. In fact, we have some franchise partners now that started out being movers. For example, Jeff Lodike and Steve West are our friends and business partners who are currently busy opening their Sioux Falls franchise location. Jeff started as a driver and eventually became our move manager while Steve came on as a dual general manager. Sioux Falls will be the first franchise location in South Dakota and marks the 39th state for brand presence and we can’t wait to see what they do.

Q: What type of qualities do you look for in applicants?

A: Drive, ambition, and confidence are the three most important qualities we look for in every position.

Q: What do you do to move people forward in your franchise locations?

A: Our goal is to not only hire employees to exceed our customers’ expectations but we also want to give them the opportunity to learn and succeed in their own career paths. With every person we hire, our ultimate goal is for them to become a partner.

Q: Now that you’ve found talented employees, how do you successfully retain employees and keep them happy?

A: It’s all about the culture. It’s vital to make your business the one that’s fun to go to everyday and that people are proud to be part of. The key is to really listen to what your employees and partners are saying.

Q: What is your biggest strategy when it comes to recruiting for jobs? What has been the most successful?

A: I would say our most successful avenue has been reaching out to local colleges. We will get a lot of applicants this summer from the local community colleges we’ve visited since it is a perfect summer job that can later turn in to a career. Lately, we have had a lot of success with applicants from military organizations since their core values align so perfectly with ours.

Are you interested in joining one of the top franchise systems in America? To learn more about TWO MEN AND A TRUCK® franchising opportunities visit twomenandatruckfranchising.com or visit careers.twomenandatruck.com to inquire about a career.

Franchising Careers: All You Need to Drive is Success

TMAAT107-1499091942-OAre you feeling uninspired, under-utilized, or unchallenged in your current corporate leadership role? Have you thought about starting your own gig but never quite landed on the right concept? If you answered yes to either of these questions, it’s time to consider franchising as a potentially lucrative and highly satisfying option.

The key benefits for somebody like you, experienced and possessing business acumen and leadership skills, in becoming a franchisee typically are as follows:

  • Many have gone before you! You can get to the market faster with a proven business model and focus on leading your location(s) to success in your particular market(s). Just do your research as every franchise brand offers their own blend of the Franchise Disclosure Document.
  • You will understand how to look at business challenges and arrive at solutions more quickly utilizing the tools the franchise system provides. It takes out some of the guess work, trial and error, and wheel-spinning stress which accompanies most fresh start-ups.
  • Even if you are learning a new industry as you launch a particular franchise, again, the fact that a model that should be able to demonstrate results (again, do your research!) fills in most of the blanks which are inherent if you don’t have one to work with out of the gate.
  • There are franchisees who have gone before you and contributed to shaping the system with best practices only truly learned in the field.  Some have commented this leads to great changes which might have taken much longer in a large corporate environment. TWO MEN AND A TRUCK® is fortified with over 25 years of change-making, plus testing and re-testing for process optimization across its operations.
  • All of the above benefits put you in a place where you are driving success, as we like to say at TWO MEN AND A TRUCK®, versus defining it from scratch. You implement and lead on a day-to-day basis as the top person in a company (welcome to C-E-O!), plus maybe you get to test drive a new industry which, for business people looking to jumpstart their career in new spaces, can be an exciting proposition.

At TWO MEN AND A TRUCK®DSC_0908_vertical_edited, it has been our pleasure to help over 240 make career transitions to franchising. Many of our franchisees arrived from the corporate world seeking a new opportunity which included the chance to step into a top leadership role of company…theirs. As a system, we support this transition by providing high caliber operations, IT, marketing, and sales tools this audience is used to inside a corporate environment, plus they get the added benefit of learning best practices more quickly from other franchisees.  We also provide a high level of transparency relative to performance metrics of every aspect of the business – from customer referral and satisfaction rates to lead flow and sales conversion to recruitment efforts and applicant flow. This data serves to give franchises a sense of where they fit in the overall system and individually to address year-over-year anomalies and the like. Our business reporting and performance dashboards help you find answers more quickly to making your business the best. Your business brain and experience will help you look at these reports and move fluidly and swiftly. And as a franchisee of this system, we consider you a partner in servicing the over 430,000 customers in 2013 with a 96 percent customer referral rate.

So, are you convinced you’re ready to take a look at franchising as a career opportunity? Whether yes or no, and whether TWO MEN AND A TRUCK® is right for you, our Franchise Development Team will assist you in the exhilarating process.

For more information on starting your own TWO MEN AND A TRUCK® franchise location and the performance information available to prospective owners, click here.