Wisconsin franchisee reflects on 25 years with TWO MEN AND A TRUCK®

 

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-Written by Erik Sargent

Much has changed about the world from 1993 to the present time, as society is moving faster than ever and technology is dominating the landscape of everyday life.

Twenty five years has also seen great change for TWO MEN AND A TRUCK and for Franchisee Tim Lightner, who in 1993, purchased his first franchise location in Madison, Wis. After working for a period of time in the construction industry, Lightner was ready to change things up and run his own business when he heard of the small, franchised moving company based out of Lansing, Mich. Continue reading

TWO MEN AND A TRUCK® leadership recognized by Franchise Business Review

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-Written by Erik Sargent

At TWO MEN AND A TRUCK, a culture of success with franchising has allowed us to grow into one of the top moving companies in the industry, with 350 locations spread across the United States, Canada, Ireland, and the United Kingdom.

For over 30 years, we have continued to expand our franchising model by bringing in franchisees who share our same core values, love customer service, and are committed to  making a difference in the community. This was recognized once again last week when it was announced that TWO MEN AND A TRUCK was featured on Franchise Business Review’s “Top Franchise Leaders of 2018” list. Continue reading

Building a rewarding business opportunity by franchising with TWO MEN AND A TRUCK®

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Written by Erik Sargent 

The world of franchising can be an incredibly rewarding experience for business owners, providing them the opportunity to buy into a proven system and work freely in the parameters of an already established brand. One of the top franchising destinations on the market today is in the moving industry, and one of the best moving company opportunities is with TWO MEN AND A TRUCK®. Continue reading

Franchising with TWO MEN AND A TRUCK®: Who we are, and what we’re all about

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TWO MEN AND A TRUCK® is the first and largest franchised moving company in the world, and we’ve been in business for more than 30 years. We aim to provide our customers the highest level of service when it comes to both local and long-distance moving. Here’s a closer look at why you should consider investing in a TWO MEN AND A TRUCK® franchise. Continue reading

Franchisee hopefuls prepare for $50,000 scholarship program

Written by Jessy Howe

TWO MEN AND A TRUCK Mary Ellen's Moving People Forward Scholarship Program

We believe in Moving People Forward®, personally and professionally, after all it is our core purpose. In 2014, TWO MEN AND A TRUCK® launched Mary Ellen’s Moving People Forward® scholarship program in order to provide managers an opportunity to transition into successful franchisees.

As a catalyst for system expansion, the scholarship program guides candidates through one year of extensive training, further developing their knowledge of all aspects of a franchise system. This training period requires online classes, live webinars, and working closely with the departments at Home Office on managerial assignments. The potential franchisees attend internal TWO MEN AND A TRUCK events including the fall Frontline Annual Meeting held in Lansing, Mich., as well the company’s Annual Meeting in which they co-present on important topics and system happening to attendees. The scholarship program concludes with a visit to Home Office to interview and present a comprehensive business plan to the executive team.

The scholarship winner is awarded $50,000 to go toward opening their new franchise location, in partnership with their current franchisee, who works closely with the candidate during the duration of the program. Remaining program participants are each awarded $10,000 toward the opening of their new franchise expected to open within two years.

With the excitement of recently announcing this year’s recipient, Jason Washburn, we are pleased to introduce the 2017 scholarship candidates! These individuals embody the drive and determination it takes to successfully run their own TWO MEN AND A TRUCK® location, making them ideal candidates for this type of program.

Lauren Trost – Multi-unit Marketing Manager

How long have you been a part of the TWO MEN AND A TRUCK® family? Moving People Forward Scholarship Candidate Lauren Trost

I have been the marketing manager for TWO MEN AND A TRUCK® Chicago for three years.

What has been one of the most important things you have learned during your time within the TWO MEN AND A TRUCK® system?

I think one of the most important things I have learned from TWO MEN AND A TRUCK® is “if you can dream it, you can do it.” The owners of our franchise group, Joel Trost, John Judson, and Jason Judson are very supportive and have a vested interest in the future of their employees. Their support inspires confidence and has helped me to achieve goals I would have otherwise never thought possible. In addition, the TWO MEN AND A TRUCK® system as a whole is consistently breaking records and experiencing growth while maintaining the highest level of customer service.

What are some of the aspects you think it takes to run a successful franchise?

I believe one of the most important aspects of running a successful franchise is having the right people on board. Creating a positive work environment where employees thrive and feel appreciated inspires them to provide better service to customers. Another important aspect is setting goals and implementing systems to measure performance in order for goals to be achieved.

Aside from owning your own franchise, what is one of the biggest takeaways you hope to gain from the program?

One of the biggest takeaways I hope to gain from the program is to have a better understanding of how everything works within the TWO MEN AND A TRUCK® system. I want to have a unique appreciation for every position in the company and understand exactly what each party contributes to make the company successful.

Is there any one person or multiple people who you can attribute to helping with your success?

Growing up, my dad owned a local run specialty store. Having him as an entrepreneurial role model had a huge influence on my desire to become a franchisee. My dad taught me how to treat employees well, provide exceptional customer service, and come up with innovative ideas to continuously improve a business. Without the support of him and my mom, I would not be the person I am today both in business and in life.

Robert Barnes – Operations Manager, Greenville, S.C.

How long have you been a part of the TWO MEN AND A TRUCK® family?

I have been working as the operations manager with TWO MEN AND A TRUCK® Greenville, S.C. for almost three and a half years.

What has been one of the most important things you have learned during your time within the TWO MEN AND A TRUCK® system?

I think that President Randy Shacka said it best, “get comfortable being uncomfortable.” There are many things in this business that don’t fit into a conventional playbook or a manual. You just have to keep moving forward, by learning, growing, and adapting to new experiences that happen every day. Being part of the military and learning to think “on your feet” is a given; I think this position has helped cultivate those areas in a very beneficial way that has aided me.

What are some of the aspects you think it takes to run a successful franchise?

I think care is probably the most important thing you can have for running a successful franchise. You have to care for the employees that work for you. If your employees know that you care for them then they will do their best for you in return. You need to feel confident your team can run the business in your absence, regardless of how short the notice may be. It is also imperative to give your team the time to be heard and care for their needs, as we are all human and need that day-to-day interaction with other people.

Aside from owning your own franchise, what is one of the biggest takeaways you hope to gain from the program?

I want to learn all aspects of TWO MEN AND A TRUCK®, this way I can train and teach others on some of the best practices within the system. I would like to share it with others and continue to bring like-minded individuals into such a positive, successful, ethical, and customer-centered company as TWO MEN AND A TRUCK®.

Is there any one person or multiple people who you can attribute to helping with your success?

I have been honored in life to have lots of people who have influenced me over the years. My mentors in the Army National Guard have shown me what good leadership is and how to grow, lead, and motivate people. Here at TWO MEN AND A TRUCK® Greenville, S.C., multi-unit Franchisees Bryan and Rebecca Feldman have giving me the opportunity to grow and learn. And, my parents have always been there to support me when I need it.

Eric Tremble – Location Manager, Dallas/Fort Worth, Texas

How long have you been a part of the TWO MEN AND A TRUCK® family?Moving People Forward Scholarship Candidate Eric Tremble

I have been with TWO MEN AND A TRUCK® for more than six years now, since Feb. 1, 2010.

What has been one of the most important things you have learned during your time within the TWO MEN AND A TRUCK® system?

To give everyone a chance. You never know who will be your next great employee and do big things.

What are some of the aspects you think it takes to run a successful franchise?

Good communication with customers and employees as well as consistency in policies and processes.

Aside from owning your own franchise, what is one of the biggest takeaways you hope to gain from the program?

I would like to have a better overall view of how each department affects each other. I would also like to learn more on how market share and mass marketing campaigns are constructed.

Is there any one person or multiple people who you can attribute to helping with your success?

I would have to say my original managers, Charles Gibbons and Steve Mozola, for giving me a chance to move beyond being a mover and defining what working for TWO MEN AND A TRUCK® should be. Additionally, Empire Group for continuously keeping me on the right path and giving me opportunities for growing as a manager.

 

We are excited to see such dedicated team members work to move the system forward and wish them the best of luck in the year to come!

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

From law school to launching a multi-unit operation: Nathan Berns and Matt Rose 

Written by Katie Peterson

Matt and Nathan blog pic

In the TWO MEN AND A TRUCK® franchising system we’ve seen our fair share of success stories. Franchising with us is an opportunity for so many individuals to further their careers and create growth in their lives and the lives of people around them. That’s exactly what Nathan Berns and Matt Rose have accomplished in their short time being TWO MEN AND A TRUCK® multi-unit franchisees.

Matt and Nathan’s story started back in law school at the University of Iowa, College of Law, when they sat next to each other in the same property law class. After getting to know one another they quickly realized they had a lot in common. Both Matt and Nathan grew up in small towns in the Midwest, had farming backgrounds, and best of all, found themselves with more of a passion for business than law. Soon after their initial meeting, the two became roommates and ended up meeting their future wives around the same time, making the two inseparable.

“I think Nathan and I would have been good friends no matter what, but the fact that our wives are good friends and our kids are good friends really makes us more like family,” says Matt.

The decision to become franchisees together began with Nathan convincing Matt that owning a TWO MEN AND A TRUCK® franchise was a good investment.

“After he was persuaded, we spent a considerable amount of time investigating the best territories. We searched all over the country since Matt was willing to relocate anywhere. Eventually we decided on the east coast because Matt’s wife had contacts in the area,” recalls Nathan.

Matt remembers making the decision based on the business opportunity as well as the opportunity it presented for his family.

“We decided that Maryland offered a promising business opportunity and it was a great place for my family and I to put down roots. Maryland feels like home and I am enjoying watching our vision come together,” said Matt.

When the pair opened their first franchise together in Maryland November of 2014, it was a one office, five-truck operation. In less than two years, they have expanded to four franchises and 21 trucks. The Maryland franchises have experienced rapid growth while maintaining their 96% customer satisfaction rating; this is in addition to Berns’ Cedar Rapids location growing 300% since being purchased in 2012.

Matt and Nathan remain humble and can’t take all the credit for the executive success. In March 2016, Matt’s wife, Bekah, was added to the franchise agreement. Bekah, who also graduated from the University of Iowa, College of Law in 2010 where she and Matt met, is now a franchisee for all five of the Maryland franchises. With the central role Bekah has played in the business, Matt describes the addition as absolutely necessary to formally recognize her role in the business since its launch.

“Initially, the plan was for Bekah to help the business get off the ground by helping out where necessary, but that quickly changed as the business grew so rapidly. Bekah has been an integral part of our operation from the beginning and has always been a part of any business decisions we have made,” said Matt.

As Nathan and Matt reflect, they are happy to offer their advice regarding what has contributed to their success as franchisees and as business owners in general.

“Successful organizations understand people make mistakes. We know our people can’t truly maximize their potential if they are burdened by potential mistake retribution. Most people value positive encouragement above financial reward,” said Nathan. “Praise your employees, especially during the tough times. If you think hard enough, you can find something positive to say about most situations.”

Matt agrees that there are many strategies towards business success, most of which start on the ground with their employee satisfaction and work ethic.

“When employees see their peers advancing and excelling, it drives most of our employees to improve every day. Our managers are able to better motivate and relate to their employees since the managers were in those same spots not long ago. Additionally, we make a deliberate effort to understand our employees’ situations and be compassionate,” said Matt. “We want to ensure all of our employees feel valued and respected, by taking time to get to know them and learn about their aspirations. With a job this demanding, it is very easy to focus only on areas that need improvement, overlooking all of the positive achievements happening around you. Make it a priority to celebrate the small victories, for yourself, and your team.”

With Matt, Nathan, and Bekah in the front seat, the Maryland franchises have seen enormous growth and success in a short amount of time. Their dedication is exemplary of what franchisees are able to achieve in the TWO MEN AND A TRUCK® franchise system with hard work and a passion for the brand. We look forward to seeing the growth and success that is sure to come to Maryland in the future. Congratulations, Matt and Nathan, on being our featured franchisees!

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.