TWO MEN AND A TRUCK® hosts Frontline Annual Meeting

Written by Erik Sargent

East Lansing, MI – Smiling faces, eager employees, and an abundance of stickmen logos filled the halls of the Kellogg Center as the TWO MEN AND A TRUCK® Frontline Annual Meeting took place this week in East Lansing, Mich.

TWO MEN AND A TRUCK® Annual Meeting

Employees from TWO MEN AND A TRUCK® franchises all over the country – international locations included – made their way to the Mid-Michigan area for a three day conference focused on continued success, improving on company strategies, and recognizing those who have stood out above the rest in their professions.

With company executives on hand and close to 200 eager team members in attendance, it was a worthwhile experience for all.  The ability of all present to see the happenings of TWO MEN AND A TRUCK® as a company, and get a glimpse into the future was priceless.

“The first thing I want to say is thank you,” said TWO MEN AND A TRUCK® CEO Jeff Wesley. “What you have done is create momentum through all of our success. We don’t get to see your faces every day, so we are excited about you being here and are so thankful for what you do.”

The attendees arrived in Lansing Tuesday afternoon, and after checking into the Kellogg Center, were given a chance to visit the Home Office. The guests were given tours of the building and had the opportunity to meet Home Office employees they spend so much time communicating with from their local office. Attendees also had a chance to visit the Lansing, Mich., franchise, as well as the newly expanded Customer Relationship Center.

Wednesday officially kicked off the conference and began with a speech from Wesley, followed by various breakout sessions, workshops, and roundtable discussions.

More than 15 sessions being presented were focused on discussing tactics that have brought success to the company, while also looking forward at what can be done to continue the 82 months of consecutive growth and keep everything moving in the right direction. The visitors took away a wealth of knowledge, and plenty of ideas to apply in their respective locations.

“I’m going to take away the improvements we need to do with our marketing strategy and our sales strategy,” said Dan Arlow of the Barrie, Ontario franchise. “It was eye opening. I thought we were in a good place, but there’s still a lot of room for improvement.”

Other TWO MEN AND A TRUCK® employees including Jake Petzold from the Flint, Mich., franchise relayed the same message Arlow did.

“I liked it, I was able to learn a lot,” Petzold said. “Especially about marketing. I’m excited to bring back a lot of new ideas that we picked up here.”

The guests came back together after several exciting sessions for a motivational speech from President Randy Shacka, where he focused on delivering a positive message and encouraging each person to continue their growth on a personal and professional level.

“1 in 3 of our franchisees and 75% of our managers began in frontline positions,” said Shacka. “You owe it to yourself to be your best, but it’s not always easy to do. Hard work is a mindset.”

The day ended with a company tailgate, where games, food and drinks, and other activities such as a furniture stretch wrapping competition for our most competitive frontline members provided great fun for all. While some networked during cornhole tournaments, others grabbed dessert at the ice cream bar and spoke with TWO MEN AND A TRUCK® vendors.

TWO MEN AND A TRUCK® Frontline Annual Meeting 2016

Thursday continued with an additional 10 learning sessions during the morning period offering several insights and techniques to improve locally. After lunch, a period of company recognition took place for some of the top employees to be acknowledged for their work.

With many of the executives and leaders of the company on stage speaking, awards and acknowledgements were made for categories including Top Franchises, the new members of the Mary Ellen’s Moving People Forward Scholarship Program, Leaders in Excellence, Customer Service Achievement in Excellence top performers, the Safe Driver Award, the $100,000 Club, Years of Service Recognition, President’s Leadership Award, and the Frontline MVP Award, which at TWO MEN AND A TRUCK® stands for mission, values, and purpose.

TWO MEN AND A TRUCK® founder Mary Ellen Sheets was in attendance for the entire ceremony and left a resonating message for all the employees to head back home with after Frontline Annual Meeting concluded.

“I just wanted to take a minute to thank you,” Sheets said. “I know how hard you work, and I understand the dedication to your positions. I appreciate your commitment to TWO MEN AND A TRUCK®, and while I’m proud to be the founder, you’re the heroes. You really are the heroes, and from the bottom of my heart, I thank you.”

TWO MEN AND A TRUCK® Founding Family

TWO MEN AND A TRUCK® founding family joined the Frontline Annual Meeting. Pictured left to right: Chair Melanie Bergeron, Executive Vice President Jon Sorber, and Founder Mary Ellen Sheets. 

To see more from the 2016 Frontline Annual Meeting, visit us on Facebook! TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

Working together to move our communities forward

Written by Jessy Herman

The leaves are beginning to change, the weather is cooling, and TWO MEN AND A TRUCK® locations across the country are rolling out fall cause campaigns in effort to give back to the local communities in which we live, work, and play.

Since our humble beginnings, TWO MEN AND A TRUCK® has prided itself on giving back to the community. More than 30 years ago, our Founder Mary Ellen Sheets donated the first $1,000 she made to ten different local charities. This core value is one we have carried with us and embrace to the fullest each and every day.

TWO MEN AND A TRUCK® has created four programs for our more than 340 locations to host in their communities.

Movers for Military

Veteran’s Day is a time to honor the brave service men and women who have proudly
served our country. Sadly, many of our veterans find themselves going through hardships and rely on the support of local shelters. Movers for Military works to provide critical assistance for veterans in need by the collection of essential care items. TWO MEN AND A TRUCK® locations team up with local community businesses, schools, and shelters to collect items to be delivered to shelters during the week of Veteran’s Day.

Movers for Mutts

In an effort to keep strays and foster animals cared for until they find their forever home, Movers for Mutts was established and has been hosted all across the country. The program aims to collect food, toys, and other items these pets may need to make life in a shelter more comfortable.

TWO MEN AND A TRUCK Nashville supports Movers for Mutts

TWO MEN AND A TRUCK® Nashville works to support Movers for Mutts!

Movers for Meals

Families facing hunger crises in our local communities are far more common than many might think. This is where Movers for Meals helps. To aide those struggling to put food on the table, TWO MEN AND A TRUCK® franchises host the Movers for Meals food drive during the fall months concluding just before Thanksgiving. Non-perishable food items which are collected with the help of local organizations, business partners, and schools, are donated to food pantries and shelters.

Truckload of Warmth

One of the newest programs over the past few years, Truckload of Warmth is dedicated to collecting new or gently used warm weather wear including coats, boots, hats, gloves, and anything else needed to stay warm during the harsh winter months.

tmt-birmingham-truckload-of-warmth

TWO MEN AND A TRUCK® Birmingham delivered more than 15 boxes of warm weather items in 2015 for Truckload of Warmth!

As a system, TWO MEN AND A TRUCK® is committed to the communities we are privileged to serve and feel thankful to be in a position to help. If you would like to learn more about our charitable efforts, or wish to get involved with a program mentioned above, please visit our community service page.

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

Our six millionth move: Celebrating our commitment to never stop moving forward 

Written by Katie Peterson

6 millionth move- group photo- thumbs up

We did it! TWO MEN AND A TRUCK® has completed six million moves as a system! June 2016 went down in the books as a record-breaking month for us, with total system sales for the month just over $51 million, an increase of more than $4.4 million compared to 2015. This was also the first time the system has seen over $50 million in sales in one month. The record-breaking month of June helped surge us forward toward reaching our six millionth move milestone, and July marked the 80th month of consecutive growth. The Torrance, Calif., franchise had the exciting privilege of moving our six millionth customer, and the team did a fantastic job.

Preparations for the move began as soon as the total system moves climbed close to the six-million mark. Torrance Franchisee Chantal Rose and marketer Michael Nomicos were up to the challenge and began communicating with the press in addition to putting a gift basket together to present the customer.

The lucky customers were Susan Borrow and her son, Blake, a Loyola law student moving out to El Segundo, Calif., in order to be closer to the beach. Blake had a fairly small truckload of items to move, and the TWO MEN AND A TRUCK® movers made quick work of the process. It wasn’t until they completed the un-load in El Segundo that Susan and Blake realized they weren’t part of a routine TWO MEN AND A TRUCK® move. Chantal and her team showed up in the driveway along with mascot, Truckie, a bunch of cameras, and upbeat background music. Chantal presented the customers with a basket of goodies and dubbed Susan and Blake “The Six Millionth Move”, with Sigler Companies taking care of the cost of their move and gift basket.

6 millionth move - Borrow family

“We were a little nervous about hosting in the beginning, but everyone was very excited and we were fortunate to have great customers who were thankful to be a part of the milestone. The entire team was so excited to be part of it, down to the movers wanting to be sure they were doing everything they needed to do,” said Chantal. “Although our brand is the most successful franchised moving company in the world, we are new to the California area and it was a blessing to celebrate with the community during this event.”

The six millionth move is an enormous accomplishment for TWO MEN AND A TRUCK® as a brand, but we never stop looking forward and finding ways to continue our growth. TWO MEN AND A TRUCK® President Randy Shacka is humbled by this milestone, yet continues to focus on our mission to Move People Forward®.

“Achieving the six millionth move is a tremendous accomplishment for our brand and a testament to our amazing customers and caring staff representing and building TWO MEN AND A TRUCK® each day,” said Randy.  “I am thankful to be part of an organization that celebrates these milestones yet also believes in going after our seven millionth move.  Our vision states, ‘another performance record broken within our system means the bar is set just a little higher.’ We remain humble and hungry to keep building a brand that serves our customers and communities.”

Celebrating the six millionth move as a system is a testament to the hard work and commitment our system has to living out our core values each and every day. We will continue innovating and pushing the envelope in order to stay at the top of the moving industry. Stay tuned though, soon we’ll be celebrating our next million!

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

Franchisee Feature: Tyler Whalen and Justin Tangeman

Tyler and Justin front of truck

Written by Katie Peterson

At TWO MEN AND A TRUCK®, we value members of our company who exemplify a strong work ethic and core values we were built on, and we love to celebrate them in any way we can. This is where Tyler Whalen and Justin Tangeman come in. The two began working as movers for the same franchise in Iowa during their first summers out of college. Both Justin and Tyler became movers under the assumption they would work for the summer and move on. After recognizing the opportunity in front of them, Tyler and Justin stayed much longer than a single summer, and are now co-franchisees of the Omaha, Neb., location.

Tyler and Justin met on the job when Justin, who had been working at TWO MEN AND A TRUCK® for about a year, interviewed Tyler for a driver position back in 2010.

“We actually didn’t hit it off right away. Tyler was just a pain in the butt employee for a while when he started, he complained about everything,” jokes Justin.

“It’s true. I just didn’t take the job very seriously upon hire. I figured it was just something to get me through the summer,” Tyler agreed.Tyler and Justin pointing to truck

Eventually, Tyler and Justin began seeing eye-to-eye and both their business and personal relationship has grown tremendously over the years. Now the two have teamed up to run the Omaha office that has since grown to be the successful franchise it is today.

Justin and Tyler have been franchisees in Omaha together for just over a year, and in this short amount of time, have executed more than 8,000 moves and in 2015, achieved the highest revenue the Omaha location has seen to date.

What did advancing yourselves in the system look like? What kind of positions did you hold before you became franchisees?

Tyler: I started out as a mover/driver for this small office and then moved into the office to be a kind-of CSR/manager. The office position was really a jack-of-all-trades because we were so small. I was in the CSR/manager position for about a year and was able to become a general manager after the location really took off and began to get a lot of business.

Justin: I was a mover/driver for a while and then I started doing some training, in-home estimates, and scheduling moves over the phone. My position required me to be a jack-of-all-trades doing everything I could for the franchise. After that I just kept taking on more responsibilities. I began on more managerial responsibilities, book keeping , marketing, and eventually moved to Tulsa, Okla., and was assistant operations manager for a large location there, and that’s where I first became a franchisee.

How do you like being a franchisee for TWO MEN AND A TRUCK®?

Justin: We love being franchisees. It’s so fun, every day is a challenge and something different. You get to do all the different tasks that come with it. Some days you have the hoods popped on the truck and you’re making sure it’s ready to run, and other days you’re sitting at the round table having a meeting and working on the business side of things.

What do you want to tell team members starting out as movers or drivers about the TWO MEN AND A TRUCK® franchise system?

Justin: Continuously work hard and strive to get to the next level, nothing is going to be given to you unless you work for it.

Tyler: The possibilities are really endless. It really just comes down to hard work. I remember from annual meeting listening to one of the original “two men” Jon Sorber say how important it is to always act like you are in the position above you. If you are a mover act like a driver, if you are a driver act like a trainer, if you’re a trainer act like you’re the manager, if you’re a manager act like the general manager, strive to take that next step and be proud of what you do and you are going to be rewarded for it. At TWO MEN AND A TRUCK® the biggest thing we are pushing right now is to build your bench. Building a solid team and creating a positive  culture with people who want to work hard and take initiative in what they do, there’s a future for them.

Which TWO MEN AND A TRUCK® core value most resonates with you?

Justin: Being my best and having fun. When you’re having fun at work it doesn’t seem like work at all, so we like to try and have fun while still working hard.

Tyler: A big one for me is giving back to the community. It is pretty cool to see  the difference we make with our trucks being able to move stuff. A big one we get into is doing bike drives and working with local businesses where we donate our men and trucks to be able to transport donated bikes. It’s just being able to do the little stuff like that where it takes such a small amount of time but makes such a big difference for the kids receiving the bikes and the people who need them transported. It’s pretty cool to see the impact we can have in our community.

Tyler and Justin know what it means to be part of the company who Moves People Forward®. We want to thank these franchisees for helping to make this brand the success it is and being an example of all you can achieve with TWO MEN AND A TRUCK®. Thank you, Tyler and Justin, for being our featured franchisees! You deserve it!

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

July franchise feature: Brian Stern and the Boston, Ma., franchise

Within the TWO MEN AND A TRUCK® system, there are several success stories of movers becoming managers, managers becoming franchisees, and so on. For Boston Franchisee Brian Stern, his story is no different. He’s moved up the ranks in his 10 years with the company, starting as a mover, becoming a driver, trainer, customer service representative, manager, general manager, and now franchisee. To say Brian has experience in every field of the business is an understatement. Now, he’s finding the perfect fit in Boston as he works to grow the brand in a new city.

July FD blog headshot“It is especially rewarding being able to look back and see where you came from,” said Brian. “It allows me to really paint a picture of what this company has to offer when speaking to current managers, CSRs, or even a new hire.”

Currently there are three locations up and running in Boston and year-to-date, the locations have seen more than 30% growth. There are also plans to open a fourth location early 2017, which will be essential in helping with their truck parking needs due to their growth.

Since opening the first Boston location November 2015, the entire team takes pride in the worthwhile community events and charities they’ve had the privilege to be involved in.

“Boston has welcomed us with open arms. One of the most rewarding things we have been part of would have to be the Boston Marathon. Our reputation of giving back to the community apparently spreads fast. Nine months after opening, we were contacted by the Boston Athletic Association. We were able to assist them in fine tuning the logistics and set-up of their 26 course medical tents. This is an area in which they had struggled for years. After several meetings and debriefings on our performance, they are working on a contract to lock us in as a full-time partner. We are thrilled and proud to be part of something that is so important to everyone in Massachusetts,” said Brian.

July FD blog runners

The Boston team has also been very active in the Massachusetts’s Mover’s Association, and Brian has recently been voted onto the Board of Directors for the organization.

“Knowing how important these associations are to our industry, I’m really looking forward to the learning opportunity and will put my best foot forward to give back to the association,” he said.

Being a major hub on the I-95 corridor, Brian said they’ve had the ability to partner with many other TWO MEN AND A TRUCK® locations down the east coast to maximize interstate revenue and move even more people forward.

As TWO MEN AND A TRUCK® growth continues, east coast opportunities are still available! Check out the territories in Bridgeport, Conn., Northern Virginia, Frederick, Md., and Providence, R.I.

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

Moving retirees with comfort and ease

Written by Jessy Howe

Moving retirees with comfort and ease

Making the decision to move is often the hardest step in the moving process for retirees. Saying goodbye to the home which they have spent a majority of their life making fond memories and raising their family is not an easy thing for anyone to face.

As the Movers Who Care®, we are experienced in handling senior moves and work hard to provide the best moving experience possible. We live by THE GRANDMA RULE®, which is to treat everyone the way you would want your grandma to be treated, a core value modeled after Founder Mary Ellen Sheets’ own mother, Grandma Eb.

Whether the customer is downsizing from their family home of 40 years, or moving into a retirement or assisted living community, our uniformed movers and drivers are professionally trained and committed to making the transition as comfortable as we possibly can.

Nearly 52 percent of all moves are for customers age 50 or older. This number is expected to increase substantially with the baby boomer population in the coming years. In 2015, 19.4 percent of TWO MEN AND A TRUCK® sales were to customers 60-69 years old, while 14.3 percent were 70 years or older.

We understand that each move comes with a unique set of needs, which is why we provide tailored services for these more specialized moves. Nothing makes us more proud than hearing from happy customers whose expectations were exceeded during this stressful, and often scary, moment in their lives.

“The moving team, Robert and Mike, were amazing. They were friendly, kind, and courteous. They took great care in handling my property. Moving into a retirement community has been a difficult move for me. Their respect was much appreciated. It was a good start for the next phase in my life.” –Juanita, Downers Grove, IL

“Eric and Thomas were excellent. I’m an 88yr old senior citizen and very nervous about moving. They took special care of me and my property. Eric hugged me when I told him how nervous I was and he said they’d take good care of me. Eric even helped me walk to my front door. They made my move so easy and I thank them.” – Glenna, Hamilton West, OH

“Xavier and Cody did a great job for us. They were polite, friendly, and helpful. They were very careful with Mom and Dad’s things and placed them exactly where we wanted them in their new apartment. This was an emotional move for my parents out of their home of 62 years into a retirement village. At one point Dad told Mom, “I think we are getting special treatment!” Thanks guys for making a potentially difficult day go smoothly.” –Jeanne, Canton, OH

In addition to overwhelmingly kind customer reviews, we are honored to have been named best moving company in ideal-LIVING Magazine’s 2016 Best of the Best feature publication!

TWO MEN AND A TRUCK® is the first and largest franchised moving company. Let us move your career forward. Consider investing in us and becoming a franchisee today! Visit franchise.twomenandatruck.com to learn more.

Hello, Pasadena!

On Thursday, June 11, TWO MEN AND A TRUCK® Pasadena held its grand opening celebration and ribbon cutting. After much anticipation and planning, the grand opening of our second corporate store was a success!

As TWO MEN AND A TRUCK® continues to expand throughout California and the entire West Coast, the Pasadena location will serve a significant role as the hub of our system in the West.11392969_1599696826914439_7880764025784817361_n

“Being in business now for 30 years, we just opened our second corporate location in Pasadena, Calif., which is a huge milestone for our company,” said COO Jon Nobis. “Our first corporate location is in our founding city, Lansing, Mich. Operating this franchise on the West Coast opens a door to countless possibilities for our brand. We’re excited to see what the future holds with our new location in Pasadena.”

“We are thrilled to be open for business in Pasadena,” said West Coast Business Development Consultant Matt Cutler. “It is also worth noting that 20 percent of all moves in the United States begin or end in California, and we are very excited to begin capturing more and more of that business in Pasadena and beyond.”

The golden state has been on our radar for quite some time. There are multiple franchise locations in Sacramento, Calif., San Jose, Calif., and Sand Diego, Calif. It wasn’t difficult to choose Los Angeles as the city we wanted to expand in. Not only is LA densely populated, it’s centrally located in California.

11406614_1599696490247806_3077738214731713257_nWith more than five years of consecutive growth, we have been looking for further opportunities to expand and support our system,” said CFO Jeff Wesley. “We wanted to build a location that can grow not only to be a successful franchise, but a training hub as well. We are excited about having more success in California and providing opportunities to customers and franchisees.”

The plan is to eventually open 30 franchises in California in the coming years and 10 in the next few years. Having a corporate hub in Pasadena is vital to our success, not only on the West Coast, but all across the U.S.

“We are looking for solid leaders with b11406859_1599697790247676_8400358744623851220_nusiness acumen who are passionate about our brand and vision as we continue to expand in California,” said Jeff. “We continue to have record success and we are pushing expansion in California and the entire West Coast. We are confident we can bring more development, jobs, and opportunities to the West. We want to help move people forward.”

Launching TWO MEN AND A TRUCK® Pasadena is a huge accomplishment for the system. We continue to push the brand forward and invest in infrastructure and investments we see fit for growth and success.

“We feel this investment to the West shows our commitment and support for our West Coast as well as our system,” said Jeff. “We’re excited for the possibilities it brings the brand. The Western market has great potential for us. When we continue to strive for a 96 percent referral rate, and invest in the things that we do, we see huge growth coming from the West in the coming years.”

Opening a corporate location in California puts us one step closer to our 2018 vision. If you are interesting in becoming a TWO MEN AND A TRUCK® franchisee please visit twomenandatruckfranchising.com. TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. If you are interested in staying up to date on franchising opportunities and stories highlighting top-notch franchisees in our system, subscribe to our blog.

Franchising Forward: Meet TWO MEN AND A TRUCK® Franchisee Garret Peterman

garrett peterman049Garret Peterman was hired as a TWO MEN AND A TRUCK® mover before his senior year of high school. He had no idea his part-time, summer job would eventually turn into his full-time career.

After graduating high school, Garret was able to return to TWO MEN AND A TRUCK® since management was willing to work around his busy college schedule. During his three years as a mover, Garret developed a deeper interest for the TWO MEN AND A TRUCK® system. He became more intrigued with the company as he saw fellow movers transition to managers and other leadership positions.

“The more I learned about TWO MEN AND A TRUCK® the more I wanted to grow with the company,” he said.

In 2006, Garret pursued his ambition and was hired as a franchise business consultant at TWO MEN AND A TRUCK®/International Inc. After five years of exceptional work at the corporate office, Garret packed his bags and moved his family to Wichita, Kansas where he is currently a franchisee.

Since his arrival in Wichita just two and a half years ago, Garret’s franchise has already reached tremendous success. Wichita joined the $1 million dollar club and held just under a 97% referral rate in the first full calendar year of operation. Five years from now, Garret hopes his franchise is part of the $3 million dollar club and rewarded with a spot on the system’s leader’s trip, an all-expenses paid trip for the top franchisees in the system.

By the looks of it, it should be no problem for Garret and his franchise to successfully reach their goals. There are many attributes which contribute to the success of a franchise. However, Garret strongly believes franchises will reach success if they operate based off their personalized team goals. “Align your bonus programs according to your goals, and then measure results,” Garret said.

Garret’s credible advice comes with years of both good and challenging experiences at TWO MEN AND A TRUCK®. Garret recalled his numerous conversations with fellow franchisees Mike Verzino and Sean Wise. It was these two men who made Garret realize he was burning himself out and causing the productivity of the franchise to slow down. Garret came to the realization it was crucial to put more trust into his employees and allow them to take ownership of day-to-day tasks.

Garret wants to prevent future franchise owners from making the same mistakes he did. The advice Garret gives to other franchisees is to accept the help that is constantly offered by other employees, franchises, and Home Office.

“It’s easy to feel like you’re on your own island,” said Garret, “but the system is full of best practices and problem solvers if you reach out. As a result, I’m a more well-rounded franchise operator and a more capable, effective leader.”

Like what you hear about the TWO MEN AND A TRUCK® system? Be sure and check out twomenandatruckfranchising.com for franchise opportunities.